This is the Puffco Plus vape pen for wax, and this one is pretty different from their first Puffco Pro pen.
This pen features a ceramic “cup” atomizer and a different mouthpiece style from the Pro version, as well as some other cool stuff.
Check out the comments section below for some real user reviews, which seem to be pretty mixed. It’s a nicely made, unique pen, but it also has a few drawbacks.
Stay up!
-Bud
If You like Puffco, check out these other cool products:
- Arizer Solo 2 Vaporizer: Vapor.com / PuffItUp.com
- PAX Plus Vaporizer Vapor.com / PuffItUp.com
- Firefly 2+ Vaporizer Vapor.com / PuffItUp.com
- Groove Cara Pen Vapor.com / PuffItUp.com
More pix:
I bought a Puffco plus vape pen about a month ago. It took a lot to get used to. First, they tell you to clean out after every use, don’t, the ceramic basket needs to be seasoned and if not the concentrate will absorb through the walls of the basket when hot. I read a comment about oil disappearing in the basket and I noticed that happened to me too if cleaned every time. Doesn’t work well for shatter or crystal basically works best just for wax it doesn’t get hot quick enough for that stuff I don’t know I’m very disappointed with this pen because there are much better Vape pens out there for less. The Dr. dabber Aurora, which the new one is the Stella, Is 10 times the Vape pen for less price. You’re buying a puffco for the name and that’s it. Second, you’ll never get a big enough hit to make you cough, so if you don’t like to smoke, the puff plus is a perfect pen but if you do like to smoke concentrates, trust me Dr. dabber is the way to go.
Hi I bought one of your pens the dark metallic one turned it on with nothing in it and smells like burnt rubber so i bought the colored one did the same thing looks like its burning something like a film but smells lime rubber.. What should I do I like the pens my buddys didnt taste like this
I bought a plus today, I dont know if its nice to use or not because the chamber dosent heat straight out of the box…
Make sure it’s turned on (click the button 5 times). It takes a bit to get used to using them but they are effective. Don’t poke the bottom with anything or you’ll break it. I prefer the lowest heat setting. Wipe it out with a qtip every 6 hits or so. Also, I cut the dart (built in dab tool) off mine and it works much better than before
Just purchased it yesterday I’m a 68 year old cannabis user for the last 50 years and I think the item is a great product. Apparently a lot of these posts are probably due to the fact that people are overloading the chamber and not holding the pen upright.
I don’t know if they have updated this post but I just recently purchased a puffco plus and it’s a great device most definitely one of the best device on the market if your looking portability and fast use this is the device for you 9.5/10 only problem I had was the price to buy the device and the price when replacing any parts, very expensive but worth it if your looking to use concentrates with ease
I have had my Plus for a few months now. I did have a problem with the chamber and contacted Customer Service. After sending a short video they replaced my chamber. Now my Plus works great. I took apart the bad chamber and found the wires were crossed creating a short. Now I have two working chambers. I found the instructions on how to take it apart on YouTube. Small fingers and patience help in the repair.
Mine works like a charm…… don’t know what y’all are doing wrong, but you are wrong. Just read the instructions and don’t forget to hold your pen upright. Don’t turn it upside down, then cry about leaking.
They are over loading it
Every word that has been typed about this pen is unfortunately accurate. Great concept but poor execution. Not to mention customer service, I repeatedly had to make videos proving my atomizer wasn’t working, some warranty. Its unfortunate because I was really into this pen but what a let down for the price. Before the pen came with an extra atomizer, not anymore and they are 25$ a pop to replace.
Agree with the rest of the reviews. Junk. Complete waste of money. Looks nice in the trash can too
WOULD NOT RECOMMEND!
I bought the Puffco Plus from my local dispensary and was really excited to try it. I had always wanted to buy the Peak but I failed to look at any reviews before purchasing the Plus, mostly because it was the only product line offered at the dispensary. I really wish I had done so before purchasing this product because I am highly disappointed. Immediately on the first try of using it I had that panic feeling of “oh, sh*t”. I spent $90 dollars (as well as $120 for 2 g of shatter) all for a pen that is completely useless after only a few uses. Literally 24 hours.
I found that initially when I would draw the light would blink to tell me 8 seconds was up and I wouldn’t even get anything out of it. This was on the highest setting and when I checked the chamber afterward all my oil was gone. I had figured that maybe it was too high of a setting and it scorched my oil but I thought it was weird that I still didn’t get any vapor. After a few tries I think I may have “overloaded” it which I say lightly because I didn’t put it above the holes (aka the air vents) like the instructions said. Welp, the pen never was good at drawing so in order to try and get air flow I pulled harder which caused the oil to shoot up I’m assuming because it clogged the chamber entirely. I have tried the tips they have on the website to unclog but haven’t had success. I had a lot of oil drip out after holding it upside down on Sesh Mode for a few rounds but when I tried to pull again for an empty test hit there was still no air flow.
The oil has also leaked into the threading and battery. As well as now getting on my charger.
The cherry on top this shit cake is that now I have half the amount of shatter that I did 24 hours ago because this pen sucks sh*t.
Really wish I had skipped the pen and went straight to a rig. For now I am adding shatter to my bowls of flower and it’s working absolutely wonderfully as opposed to my $90 Puffco Piece of Sh*t. Super bummed. I had really thought that Puffco was the t*ts before I tried it and then sadly read the reviews afterward. Word to the wise! Always listen to the people!
DO NOT PURCHASE PUFFCO PLUS VAPORIZER.
THIS IS A WASTE OF YOUR MONEY AND YOUR OIL.
DO NOT PURCHASE THIS PRODUCT.
Stop being a whiney bitch. User error idiot.
Be nice
This Puffco Plus is wonderful. As a matter of fact I am going to buy my third soon. I like to keep my hybrid, sativa, and indica in separate pens.
If you are filling it up to the air holes, you are making a mess and wasting a horrendous amount of product. I use a piece of shatter which is never larger than an eighth of an inch, square (1/8th”).
Take time to figure out your mistakes before posting a review warning other people not to buy the best pen on the market.
If you’re worried about money don’t do drugs?
I’ve had the Plus for about 8 months. On my 3rd coil. If you keep it clean and don’t over-fill it the coils last me a while. Cleaning and proper operation are key. If you let the left-overs burn onto the hot plate then you have to scrape it off in most cases. You should never run on White. That just burns the left-overs when it gets low on concentrate. I run Blue and am quite happy. I use my Plus all day every day. Well until I get home then I use the Peak. Holding the pen vertical is important, if concentrate gets into the vent holes it could leak thru and contaminate the battery connections.
Totally bullshit, bought mine 1 week ago and not working already, keep it always clean and goes flashing white non stop. Don’t waste your money I’m pretty sure there are others better than this expensive garbage.
Your just a fool who doesn’t take care of his stuff lol.
This pen is crap. Didnt work right out of the box. Contacted Puffco and was told is was not under warranty because we loaded the chamber to try to use it.. they dont warranty “used” chambers… I am trying to figure out how in the hell we were supposed to know that the product wasn’t functional without trying to operate it? EXTREMELY DISAPPOINTED.
This pen is hot garbage. HERE’S THE PROBLEM – its not a sealed ceramic bowl – its 2 parts – the base and the cylinder – it will leak oil as quick as the first use! Don’t worry about it leaking through the tiny air holes, it will leak at the base. This is a very, very bad design for a wax product. I’m not talking quality of product, just the fact that the product wax would have a liquid consistency once heated will cause it to leak – making this the worst possible concept imagined. DO NOT BUY THIS PRODUCT. CORRECT USAGE WILL NOT CAUSE THIS PEN TO PERFORM WELL. FLAWED DESIGN.
In a portable dab pen… which WOULD you recommend… :)
I bought this pen over the summer and I LOVE IT. but the chambers SUCK. I’ve already done one warranty claim and they sent me a new chamber for no charge which was great. However, that one lasted two weeks. The one before that lasted a week, and the one before that (the original one that came with it) lasted two months. I’m a very clean smoker so i was cleaning it once a week. they are very delicate! I just bought another today, making it my fourth chamber when I’ve only had it since July. The third chamber is not broken but it does not heat up to the degree that I would like it to. The new chamber works and it better last. I may have to do another warranty claim. otherwise, I’m gonna move on to another brand. Again, this is a great pen. It’s an awesome concept and the dart system is a game changer but for whatever reason, the chambers are STUPID DELICATE and they are for sure the limiting factor for this device. they are very expensive and unreliable. PLEASE PUFFCO IF YOU’RE READING THIS, CHANGE THE DESIGN OF THE CHAMBERS. THE BOTTOM DISC OF THE CHAMBERS SHOULD NOT BE ABLE TO MOVE INDEPENDENTLY OF THE REST OF THE CERAMIC SIDEWALL. ITS THE DESIGN FLAW THAT CAUSES THE WIRES BENEATH IT TO DISCONNECT. PLEASE HELP CUSTOMERS WITH THIS ISSUE. THE CERAMIC CHAMBER SHOULD BE SOLID, NOT TWO PARTS.
Where you screw in your atomizer the platform came very loose do upturn it to the left or right to tighten it back up
This thing is absolute garbage. Worked for about a month before ceasing to heat. Contacted the company and got a new chamber. Only worked if screwed on lightly to the battery, then ceased working all together after 2-3 uses. I cannot emphasize enough what a lemon this product was. All style, no quality whatsoever.
I just got mine out of the box and the rubber tip on the dart doesn’t seem to lay flush with the mouthpiece. I can’t push that rubber piece flush and still have the dart screw into the chamber properly. What am I missing?!
The rubber mouthpiece is not supposed to lay flush once you screw the mouthpiece back onto the heating chamber.
Used to have same problems as others…then J made a critical modification. I attached
latex rubber tubing (about 8in.) to the mouthpiece thus enabling me to always keep the pen perpendicular. No more problems. Also learned to clean and rebuild chambers from available videos. Simple 10 minute procedure that works everytime.
Got a exactly 5 uses out of it before it died. The Ceramic atomizer doesn’t work anymore, yes after 5 uses. Its nothing but expensive garbage in a nice looking design. Total Garbage.
Well crap should have come here first. One day of use cleaned immediately now it just waste product. Waste of 100.00.
Glad I read this I was ready to put my card number in … puffco can puff on my dingleberries !!!!
Hahah… I was gonna say the EXACT same thing…. its chillin in the cart right now LOL
Sad excuse for a business . Hopefully the class action lawsuit goes through and they learn to stop shitting on their customers. Never received my pen in the mail and bought the peak a month ago lol . They shipped it out to only shop it back to them and basically tell me oh well. Karmas a bitch . I hope this business falls apart
lier
Bought mine last week. The charger was doa right out of the box. With all the negative reviews and horror stories of how shitty they are to their customers, i decided to not even bother replacing the charger. The pen is a complete POS. Puffco PLUS, the dealer i bought it from said”this is all anyone talks about on the street”. Complete BS!!!!! The battery lasts as long as an iPod 4 touch…which means it sucks baaaaaaaaaaaaaad. Bought another pen for half the price called a Magneto, works 100 times better than this rip-off. I was another moron that donated $100 to this company unfortunately. Ill never buy another puffco product again..good riddance!!!
I’ll add my name to the list. Bought two weeks ago, read the reviews after buying it. Big mistake. Two weeks and the atomizer dies. I was EXTRA careful with it after reading repeated stories like you see here.
Read reviews BEFORE you buy any product. I usually do, but it seemed like a good build quality. My mistake. I’ve filed a warranty claim but I’m not expecting much. Best case scenario they send me another of this poorly designed product. $120 down the drain, do not buy Puffco Products. I’ve seen similar reviews for all their stuff.
I have to tell you, I have been a loyal supporter of Puffco, but it ends today! I’m so tired of their poorly made products, and their terrible customer support. May of 2019 I had to do a warranty claim on a chamber, for my pen, and now I have to do one for my battery. All together since starting with Puffco, and I own all 3 products they offer, I have had to do 6 warranty claims. On top of that, they claim that the new designed Plus Pen will keep your oil from leaking out, and from having your mouth piece not have the problem of getting stuck…… WRONG. It still has that problem no matter how much you put in.
I’M DONE
Great pen, but only for 2 weeks That’s bad ROI, really bad.
They claim a warrente to get you to buy it but its just trash it atops working then they say ship it in and do nothing because they are lazy and ship it back saying it passed inspection for you the costomer to find out they didnt do anythinf they lyed and said they did but didnt and you are just sol as a costomer so like I said puffco is a garbage company that swindles people and cant hold up to there word/warentee
Hahaha everybody love your product! Any way, it is indeed a good concept, hard work and you will get it soon ;)
Wish I’d read reviews.. clerk at store said it was a great buy. Bullshit!! This thing sucks and is a waste of money. I used correctly and didn’t overfill, piece of shit stopped heating after one day. DO NOT BUY!!!!!!!!!!!!!!!!!!!! YOU WILL BE RIPPED OFF!!!!
Their pens suck ! I had them send out 2 batteries because if you drop them they come apart . Last night I went to unscrew a cart off the battery and the wire and contact came out with cart. I emailed them again ….for $99 bucks these pens shouldn’t break that easily. The mouth piece also broke and I never got to use it. I will not support this company anymore. They have cheaply made products and the price doesn’t match the quality
Don’t waste your $ or product on this piece of shit money hole off a pen. Puffco blows
Crap product, don’t buy it. It has some cool ideas, including the dart thing and sesh mode, but the product easily oozes out of the chamber and into its innards. Mine died after two days. I think I might have played a role by cleaning it too vigorously, but such an expensive product should be more durable. I tore down mine after it died and found out the airholes just open into the inner part of the chamber. Inside, everything was smeared with product (meaning it leaked). The steel ring on top of the chamber with their brand name came off LITERALLY DURING THE FIRST CLEANING. The bottom plate that heats up is actually a separate part from the “bucket” and is nearly impossible to fully clean. Don’t fall for the hype.
Great looking expensive piece of gear for the three months that it worked.
Is this company going out of business?? Does anyone know why they won’t honor their warranty? There’s still someone in the office giving me the runaround saying send me s video of me plugging it in, which I did, but ultimately i was ignored.
Been trying to find a good rosin pen that my local head shop had on hand and tried out this one recently and has become my main staple. For concentrates I’m a rosin head. Always been a strong believer in unprocessed herb and the rosin is by far that in the concentrates department. Now the local pressers I think need to step up there game.
Anyways this PLUS model with the ceramic cup and inline dab tool has hit every need I wanted. But first the two negatives. One is the battery does not last more than a day on a heavy hitting day. But if I take three to ten tokes a day she could last three days maybe. And B is making sure she stays perpendicular to gravity while she’s warm to avoid any oozing of the rosin anywhere I don’t want it.
I’ve had this maybe two weeks now. It took till day three to finally understand the mouthpiece and how to load the bowl with it. But once I did…
Now the battery may be short but the charger gives a full charge in 45 minutes so honestly that’s not bad.
The cup design is great and the air holes are placed well above the base so you can put a heavy size hit in. Cleaning it is a snap with a moistened q-tip.
And the session mode is great at priming the bowl for heat when taking random hits spaced throughout the day.
Finally a few days ago I was cleaning and charging and I placed the bowl and mouthpieace in a bad spot and that fell into the toilet bowl. Well I’m not one to dive right into that sitch, so after finding a big glove I fished it out and cleaned it heavily with ISO. After trying to dry burn out the moisture and two bowl packs with extra sizzling the piece still works great!!
I am an original PAX user, 1 and 2, and picked up the 3 version for rosin. That was way too messy using the concentrate cup.
So with that in mind, this PuffCo Plus model has really hit the ball out of the park and I’d be hard pressed to replace this anytime soon.
So I have a plus and a peak, had trouble with both. I got support for the peak 4 months ago but now for the plus Puffco support is now non existent, there is a good chance something will break and at that price point I would buy something else.
WORST PRODUCT EVER DO NOT BUY FAULTY WILL BREAK WITHIN A FEW USES
Worst pen I’ve ever bought flavor is amazing the battery didn’t last a week and a half, paid 100 for this when I had a yocan for $40 that’s lasted me over a year and half with no issues dropped it once and chipped the precious paint in this pen, wasted plenty of substance trying to clean and keep this for a long time but that’s been reduced to a week, no they say it’ll take 4 days for their customer service to get back with me and it’s just insane you pay this much for a pen and they can’t get back to you, if they don’t honor the warranty I will never even think of Puffco again so far it’s been an awful taste in my mouth and I hate to waste money on an over priced mediocre product just because they think of a cool name and sleek design the product should actually work.
I thought I got the very BEST until afte 4 times of using the battery quit. Sent it back, they replaced it, still thought ok until I REALLY used it. I cannot do 3 CBD to 1 THC straight, I need to lquidize it. It’s really hard to find that ratio where I live. That being said I’ve probably WASTED 1/2 of each shatter package because this piece of shit falls over no matter how hard you try to be careful. And of course it all runs down all over the outside of this WONDERFUL PEN. Pay me the $60 I’ve lost on your “OH SO WONDERFUL PEN” and I’ll give you some I’ll earned kudos.
how cheap is the concentrate you’re using if the replacement coils are that expensive? mine works good, easier to pack and clean than any other pen
I just bought this, packed it twice and green light starts flashing not letting me hit in anymore. Charge it, it shows it’s done in like 10 mins by going from red to green light, and then same thing happens again. What crap.
No shit
Agreed- flawed, inferior vape pen. I bought one, used it literally twice and the chamber would no longer heat up. I was sent a replacement-that one crapped out after heating up just once. The online retailer, who shall remain nameless, said they have been selling the pen for a year with no issues. I call bullshit on that. The new, improved Puffco Plus comes with instructions that say there is an additional chamber in the box. There isn’t. I e-mailed Puffco, their explanation (Kaitlyn Puffco’s explanation, was that they recently revamped the pen, lowered the price, but no longer provide an extra chamber, however the instructions have not been updated. Confusing and misleading. This pen sucks.
Yes it does
I too was wondering where the extra chamber is! If they aren’t providing an extra chamber anymore why can’t they edit their content so that it isn’t deceiving? I bought my puffco plus a week and 3 days ago. After the one week period my chamber stopped working (it would no longer heat up) so I had to go to store and get a new chamber. They sell them for $20 (online they are $25) I paid $100 for brandnee puffco plus at my medical marijuana dospensary and I had to buy a replacement chamber within a week?! What is that?! I love the convenience and the taste, but if it is going to keep breaking easily I don’t like that at all. Means more money down the drain and shatter is already extremely expensive without having to buy new chambers all the time and replace other parts constantly!
Just soak it in ISO. it’s just dirty.
Oh and another thing i have followed your reviews since the begining, ive made a couple comments that you have never answerd? Let me tell you something, sneaky pete, all vape co. I have ever contacted have replied.. and even though i started out enjoying your reviews you obviously dont know how to connunicate with the public! Maybe your in the wrong business! Oh, most people that are successfull in this business dont reveal there faces? Know one is trying to look at you, do you fuken reviews with your face blacked out! We want to here the reviews not look at your wannabe meloncole face
Haha dude you’re a tool. Vapecritic does an awesome job, helped me make numerous vape purchases confidently, including the volcano which became my everyday piece. Go cry somewhere else man, he doesn’t have to be your friend to produce quality reviews lol
I just want to say this was a terrible review! Vape critic you didnt even do a review on this great dab pen!
This pen fucking sucks. I have one. Been through 2 atomizers and 2 battery’s in less then 2 months. I treat it like an antique and it still breaks. I’m scared to used something that should be reliable. I shouldn’t be scared to use something that’s brand new.
Bad Product!! Bought the P+ about one year ago. Used it a few times, an atomizer died, and so I put it on the shelf. Well after realizing I still had the P+ lying around I decided to buy the 5-pack of replacement atomizers and give it another shot. This was ~2 months ago. It worked fine but was cumbersome because once you heat the concentrates you absolutely cannot move the pen from vertical or the air ports in the chamber will clog/leak. Now my battery will not charge and will not heat any chambers. I threw it all away this morning. Don’t waste your money.
Oh, and btw, the first time I purchased the pen I was notified shortly thereafter that fraudulent were being charged to my cc at a gas station in NY, and the same city where PuffCo is based. Perhaps a coincidence….
Overall, avoid this product and the company.
DO. NOT. BUY. THIS. PEN. I should have dove deeper into the reviews before buying. Not even 4 sessions into using this pen, all in the same day with minute amounts of high quality concentrate, and on the 4th session, the chamber stopped heating. Battery is fully charged and lights up, but zero vapor production. How convenient that their trash coil-less atomizers aren’t covered under the 1 year warranty that covers your $1 charger and a battery with nothing significant or groundbreaking about it. Absolute waste of time and money. Others have advised it, so I’ll be contacting the BBB to report a claim on Puffco’s practice of knowingly selling crap products. I absolutely do not recommend this product.
Same exact thing happened to me. Maybe my wax got into the atomizer’s air holes ( which are way too low). This thing is a piece of shit, should have done more research but I figured for 100 bucks it would be awesome.
Oh damn I didn’t think about reporting to the bbb! Thanks for the idea!!! Hahaha
Why are all these comments so hostile and negative? I’ve had my plus for a very long time like 2 years or something and use it every single day all day long. I’ve gone through 3 coils and that’s it (my current one still vapes strong and tastes amazing).. The battery STILL lasts me days and like I said i smoke on it all throughout the day. Only issue I ever have is leaking which is always caused by my carelessness, storing it somewhere hot like my car, nasty shady unclean/unstable concentrates or overfilling but these are such minor concerns to worry about compared to how great the pen works. I haven’t used a rig in so long because of the great flavor and ease of use of this pen. I feel like all the people on here are complaining because of either faulty product (which is understandable and frustrating for the price tag) or they’re complaining because they are too careless to understand how this thing was supposed to be used, it’s not made to slap a gram in and tote it around for the day… it’s made for loading up one hit at a time and enjoying the absolute ease of using a portable stealthy pocket nail.
I forgot to mention I run the pen on the blue setting and only use sesh mode. I’ll turn sesh mode on, let it heat up, take my hit and then either turn it off or let it turn off itself. I’ll repeat this like once or twice depending on my mood, sometimes using normal mode after already using sesh mode though. Sesh mode is the only way to use this pen in my opinion.
New Puffco Pro sucks! Guess the old model was better….
Truth! The old model was amazing. New model lots of problems.
Old: load it up, would last all day, battery would survive a night of heavy hitting. No leaks. Perfect.
New model: non of those things
The negative comments are on the puffco pro which is not the version you have from 2-3 years ago. So yea your pen may work great but for this version your review is null and void.
I treat my pen like a 100 year old antique!!! I only go through 1, maybe 1-1/2 grams a month. I’ll load about a .1 into my pen that’ll last about 2 days. I’m extremely cautious when cleaning it and I clean it regularly. I got my pen and in 4 days the atomizer broke. They sent a new one and it’s still been holding up but since then my original battery broke. I’m on my second one and the atomizer is already moving back and forth like how the 1st battery broke! I always very slowly and carfully unscrew the atomizer and do the same when charging it! Is anyone scared that their 2018 vehicle isn’t going to start? No one should be scared to Medicate themselves! Puffco would’ve saved money if they refunded me. Now there going to end up sending at least 6 more battery’s by the time my warranty is up…
Fucking bullshit dude.
l never leave reviews unless l’m in love with something or fucking despise it. This is the latter.
l’m new to weed and the Puffco Plus is the first legit pen l invested in. Huge, classic mistake of not researching before you buy.
The thing worked like a charm for 5 months until yesterday when the 2nd cartidge just shat out. Wouldn’t heat. Light worked and everything but the sticky wasn’t melting.
So l reach out to Puffco and- tada!- am told that- and l fucking quote:
“Depending on the user, chambers will typically last between one and three months, though some of our users have maintained a chamber for even longer.”
Well that was fucking news to me.
The package is just a chic black box. There sure as hell wasn’t any kind of indication that BUYlNG this now-useless piece of crap insinuated AGREElNG to additional and recurring payments just to keep being able to USE said piece of crap. Which happened to cost me $100. Nor was it ever mentioned by the saleswoman who sold it to me ever so enthusiastically.
l contacted Cavalia, the vendor l bought it from, but when they realized it wasn’t their fault (besides shitty salesmanship) they more or less told me to fuck off.
So now l have a useless stick of metal l paid $100 for that sits on my desk and makes me look like a dumbass. Which in this case l absolutely am- l didn’t find this page until AFTER l bought the fucking thing.
And now l need to go find and pay for ANOTHER pen.
TLDR;
Don’t buy the pen. Puffco is (apparently) deceitful AF and hides critical product details that involve needing to pay more money than you think you will at the register.
What do you expect, it to last forever? 5 months for 2 atomizers is pretty darn good….And cough cough…YOU CAN BUY MORE OF THEM…. Go buy another pen and have coils that run out even faster.
“just buy more of them”
Lol are you made of money? The chambers on this cheap POS die out every 1-3 months and are $25 a pop. The last one I got lasted less than a month. I might as well save my money and buy a higher quality pen that I don’t have to pour money into all year long.
Actually, that’s exactly what I’m going to do. Fuck puffco
Mine broke even faster than yours. I am very careful and protective of it. Look into Linxvaper they have amazing pens that are all interchangeable and they are only 77$ with free shipping. And unlike puffcos reviews they have only maybe 1 out of 500 people that have baby issues that get solved right away. With puffco it’s like(and I’m not exaggerating) 500 negative to 1 positive
Yea what do you expect? You decided to pick a rather expensive habit, 5 months of positive use is reasonable for such a small battery however I know from experience that if you properly charge the battery and don’t drop it, well it can last several years, it’s simple science. Anyone who uses pens knows that the coils don’t last forever so I’m sorry they didn’t tailor their product description to suite your needs.. The fact that this device lets off very little smell and is extremely discreat means it more than makes up for its price with the convenience it offers. Again this habit you decided to pick up is fun and helps a lot of people health wise however it’s not cheap, we’re way beyond the “nickel bag for $5 bucks” days… you gotta roll with the times or get left behind
When I first got my plus, I was happy with its performance. I bought it in June. Its now August and both of my chambers have died. Daily use on green setting not white.
Puffco responded to my inquiry regarding the short lifespan stating that chambers only last 1-3 months. 1 month rated life? $25 replacement? NOT A PREMIUM PRODUCT.
Since switched to Ccell carts and now the battery wont charge. Tried other charger, its the battery.
So 2 months and every component failed except the charger. Unreal.
Will post update to see how they handle battery
Have you heard back? Both my chambers stopped working last night and when I try to plug in the battery to charge it doesn’t work. Not sure if it’s a battery issue or a chamber issue or both.
Puffco vape pens are a total waste of money. I bought 2; each time the battery contact separated still attached to the wire. Simply stated, the construction and quality of this product is Shit. I badgered the shop I bought it from to replace the 2nd one. It stopped working within 2weeks. Cool concept. Lame product, dont buy it.
Wow! Just spent 30 minutes reading some of the comments on here. I can understand how some people might be a bit annoyed with Puffco and their products. I’ve owned my Puffco Plus for about 16 months. I read the reviews before buying and I thought this pen had some cool features and aesthetics. So I pulled the trigger and 3 days & $80 later my new fancy concentrate pen arrived. I was so happy since I had just gotten a new supply of shatter that was top shelf grade. (Not trying to write a story here, just want to talk about my experience with this product.)
I loaded up my new Puffco Plus with a dab of my concentrate and was in heaven. For the next 8 months, my P+ worked like a champ. Compared to some of the people who’ve commented below, I’m a light dabber, and can make a gram last 2-4 weeks. Some of you use a gram a day! OMG! I’d be dead if I tried that! HOLY SHIT!!
Anyway, in the 8th month, one of my chambers died. I was disappointed, but I understand that these things have a lifespan similar to a disposable lighter. The more you use it, the faster it degrades into a worthless piece of garbage. With that being said, I am not calling this pen a worthless piece of garbage. I happen to really enjoy this pen. But sadly, almost a year into owing this pen, my second chamber died. Fortunately, I bought a replacement for the first one immediately after it died.
Lately I’ve been noticing that my battery doesn’t last nearly as long as it used to. Real Bummer since they don’t sell replacement batteries. I would’ve thought that this thing would’ve lasted longer than 16 months. Now I have to decide if I want to move on to a different Pen or whether I should buy another Puffco + for $100.
(Original Purchase $80 plus the cost of the replacement Chamber $25 TOTAL INVESTMENT $105)
Although I really like the look and feel of this pen, as well as the three temp settings and sesh mode feature……. I’m hesitant because I believe that there are some major flaws in the design that shorten the lifespan of this pen. My Atmos Dry Herb pen has lasted twice as long as my P+, and I use the Atmos as much or more than the P+. (THIS IS NOT AN AD OR A PLUG FOR ATMOS, IT’S JUST A TRUE FACT.) I don’t think the Atmos pens are as attractive, but they cost half as much and last twice as long. Hmmmmmmmmm…………. Economics 101
Puffco really needs to take a hard look at these comments and get a new and improved version out. Before they do that, Puffco needs to take care of the people who’ve had issues. If Puffco was to send me a replacement P+ pen, I would gladly accept, because this is the pen that I want to own. But because the quality of this product is below average, the lifespan is below average making this product very expensive to own and an overall poor value. Once again, if Puffco sent me another P+ pen, I would rejoice and vow to never use a different concentrate pen. Until that time, I’m going to start searching for a different concentrate pen that will last, looks good, and has the features that I like.
The problem is with Puffco’s chambers/atomizers, not their batteries. I’ve been using the same Puffco Plus battery for over 6 months with HEAVY DAILY USE (at least a half gram of oil per day, usually closer to a full G) with no problems at all other than occasionally having to clean it with alcohol to get a good contact with the charger and cartridges. I used it for the first couple of months with the included wax chambers and it worked ok with them but not great, but now I use it only with my prefilled oil cartridges and it’s the only way I will smoke it. Using Ccell ceramic carts with extremely thick oil
no issues with my plus works great and gives amazing hits and flavor, I have had it for a month and with heavy (smoke ~1 gram a day) use it still functions great! don’t listen to the hatters!
This guy can’t even spell *hater*
Can you really trust him? Lmao
he is talking about hatters man. people that wear hats.
Your 1 out of 400. I’m not a hater. Im not an idiot either. I know how to use and treat my possessions. And still the atomizer and battery has been replaced within 1 month. Should someone be scared that their brand new car won’t start? My point exactly.
You know whats crazy im smoking on the puffco plus rigbt now and its been a couple of months after using it and honestly im still using the same battery and coil i think most of your guys probelms is your over packing the chamber ive had a couple promblems of leekege into the battery but i got the cotton swabs for oil to clean it i also clean the mouth piece on the inside since oil changes volume as it heats and will leek up into to it and make it feel clog but over all its a good pen ok hits not clouds but you still get a nice hit the battery last about 3-4 smoke seshs for me which the herb pen i have is about the same really you can get other pens at a cheeper price that give bigger smoke clouds but then u have to use coils which really do burn your oils and isnt the best for wax (depending on brand) but smoking by yourself perfect ik it got a sesh mode, but put it on mid heat take the the whole hit or just hit the button again and it will stop
Worst pen ever and Vinson is TERRIBLE about customer service, as in he insults the customer and then claims you are lying. Had a puffco go to shit within 2 weeks and he & the puffco team kept saying the atomizer was only supposed to last 1-3 months and they only warranty the battery. I have receipts (and they have records of my orders) showing I had it for like ten days. Still insisted they were at no fault and Vinson was such an asshat I will NEVER recommend puffco again.
Worst pen EVER, had to replace two of them and after talk g to customer service it sounds like they could care less, want me to send a video of their shoddy product to prove its malfunction then no response. Save your money.
No all of these people are right this pen fucking sucks bad. You hardly put a dab in and you suck in non smoke air. The battery is simply horrible. This thing worked ok for a few weeks until i installed the spare coil which was dead. After sending annoying videos to puffco sent me one but said we dont cover coils. Said it was the brand new spare you idiots how cant you cover that ? I need to go buy a new pen tomorrow morning all I do is waste expensive shit using this pen. Dont ever buy this and going to have a little word with Frolics on how they allowed me to leave their store with a hunk of $100 garbage. I just went back to using my old coils because these ceramic ones are the biggest waste I’ve ever seen. Do not listen to these fools saying how good it is. Been at this for 25 years now and assure you their has to be better out there it just a matter of finding it. I need something that is going to plain rip if you have any ideas would be great.
dr.dabber ghost kit
Linx Vapor you won’t ever be disappointed with their products. And there all interchangeable
YES. THIS REVIEW IS FUCKING SPOT ON. SAME EXACT SHIT. I GET FUCK ALL FOR SMOKE FROM THIS SHIT ASS PEN. I JUST BOUGHT IT AND AM NOT HAPPY WITH IT. WASTE OF SHATTER/BUTTER, AND MONEY.
The single narrative here is that the Puffco Plus is CRAP!, after returning it 3 TIMES!, it still does not work, I went through all the rigmarole, pictures, video’s, emails. Even though the staff was cordial, this has been a huge wast of money and time!, to Puffco support, don’t bother with the bullshit response of take a video or picture, your product SUCKS!.
Don’t buy this product, I can also confirm the chambers don’t last worth a shit. Bought this 3 weeks ago and both chambers are already shot. Didn’t even get through 1g of wax. I’ve been following the directions exactly, 0.1g at a time, never firing it more than 4 times. Ridiculous! Just waiting for my response from support…from what I read here, it doesn’t sound positive
I bought the Plus during their black Friday deal, and I thought $70 was a great deal, but instead I got ripped off !!!
Well, I got almost 5 months out of my 3 chambers, battery works but drains quickly (battery specs show it’s limited capability).
I think most of these battery issues are actually faulty chamber problems.
Kaitlyn from Puffco support wrote this.
“Depending on the user, chambers will typically last between one and three months”.
So, when working correctly, this pen will cost you another $100 – $300+ a year just for chambers.
Where was that info when I bought this? It’s nowhere on their site, because they know it would be a deal breaker for most!
This seems like fraud to me, and many others. But don’t remain silent about it, post complaints on forums everywhere, report them to the BBB and Attorney General in your State and New York. That is how you stop shady businesses like this, and they may end up in jail if they’ve been bad enough.
Puffco support has told me enough that I no longer want to own this product, and regret buying it. I will pursue refund from the BBB.
If you buy it, use a credit card or PayPal to pay for it, this way it will be easier to get a refund from them, and have them pursue Puffco for a refund. PayPal almost always sides with the buyer, as an online seller I know this first hand.
Kaitlyn from support said many ridiculous things, like taking a video to show the chambers not heating ??? This is a nuisance request meant to chase off complaintants, this practice has been used by the insurance companies for over a century.
Avoid this product and probably all products from this company, just really shady business practices.
Hello all,
I’ve ordered but not received my Puffco Plus yet.
After reading all the comments here, I’ve felt compelled to write to my chosen retailer. I’ve demanded that they promise in writing to make up for Puffco’s reported incompetence, ignorance, malevolance, whatever you want to call it, so long as I use the vapouriser within the guidelines and with personal care (barring any REASONABLE amount of periodic replacements, every 6 months minimum). This is the only way I would be happy to even touch such a product after doing my homework.
Any self respecting retailer who has done their homework would get this product off of their shelves in an instant, and if not then they should be willing to take 100% guaranteed care of the unsuspecting victim who makes the mistake of purchasing the products of such an evidently irreputable manufacturer.
After reading so many public responses of Puffco staff to consumers and their issues on multiple sites, I have zero confidence that I will be able to use this product without worry or issue. I also have a feeling that most positive reviews of this product are fraudulent, and perhaps even left by Puffco staff or affiliates themselves.
I am so sorely disappointed, as I had whittled down quite a few concentrate vapourisers to this one after some prematurely given recommendations, and also managed to obtain the product for a bargain. It’s a shame that it seems to not even be worth a fraction of its price if the countless reports of customer experiences are to be believed; and why shouldn’t they?
I don’t expect this company to remain profitable if they carry on like this. We’ll see if my chosen retailer has a more customer oriented code of ethics.
Mines less than a week old and the battery stopped working will not heat up lights up but doesn’t heat it’s a piece of garbage the customer support is absolutely terrible
Complete trash. Paid just shy of $100 for it. Constantly clogs itself up, wax seeps down into the pen which in return makes the battery sticky and unable to charge. Product blows
Dear Puffco Support,
Since I purchased your product I have already in much less than six months have gone thru two batteries plus have had nothing but issues with the unit. I have asked for a complete unit replacement on two or three occasions when I had the PUFFCO product only two months. I purchased this product directly from Puffco and for the hefty price of $80.00 thought I was purchasing a quality product. I was most obviously incorrect. I am done with the ”dog and pony show” you’re asking me to do. I purchased the product from your company directly and I was supposed to have a one full year warranty. My time is worth a lot more that to be put through this ridiculous nonsense. A complete new assembly should have been offered to me after the unit was defective basically new. My best response is as they say a picture is worth a thousand words. This letter as well as the instructions and the time it’s taken to get anyone to do anything will be posted on my social network and I hope that many potential buyers are properly warned of your practices. My fix was quite simple. I have tossed out the $80.00 Puffco product in the trash and please see my new $25.00 FINEST GENETICS pen which I have been using out of the box flawlessly for over two months.
Thank you for your past attention and please consider this matter closed.
This letter was after three weeks of nonsense back and forth from two different people at Puffco. This was the final straw.
Kaitlyn Puffco (Puffco Support)
Apr 2, 3:00 PM PDT
Hey Douglas,
Thank you for following up with us and I’m deeply sorry for any headache this ordeal may have caused you. I assure you we want to get this issue resolved as quickly and painlessly as possible.
Please follow up with a video demonstrating the charger plugged in to an outlet or USB port, then attach the battery so my team can see if there are any charging/connection issues occurring. If the chamber is not heating properly it would also be helpful to display the chamber with no mouthpiece attached so our team can view the inside of the chamber and see that it will not heat.
I hope this provides clarification. Please let us know if you have any other questions or concerns, we’re eager to get you back up and puffing!
They won’t give any of you refunds until you file a claim with the better business bureau. It’s super easy… just explain that you were sold a (expensive) product that is very poorly made (pressed parts) and wait for them to send you an email. Once they ask you how you’d like to resolve the issue then you will tell them that you would like a refund back. This company (puffco) is super shady and will not refund you until you corner them using the BBB. Good luck to you – hope this helps some of you guys who were also ripped off buying this junk.
Haha took longer to ship than it lasted working.. 2 weeks to ship 1 week working.. Crap and i wish they would make something that reflects the price.. Again save yourself the trouble and buy a 20 dollar one from your local vape shop. Will last longer, no shipping, save 80 and you won’t be pissed like the other countless ppl. And no returns! Good luck!
I had this vape and it worked well until about the tenth hit. I was livid. It waited awhile for this and paid the most, for its kind, that I had in a long time. Battery issue apparently. I sent them video as per requested lol as if they didn’t know they’d been having this issue a million times over. Anyways they get back to me and tell me that they are sending out replacements and that i’ll get one but they don’t come in STOCK lol for two months lmao. So i just got it four months later!! And guess what, it’s a rewelded bottom and doesn’t fucking work. They’re repairing and sending shit out. I should’ve gotten an entirely new one for this bullshit.
I had 2. My roommate told me to buy 2 because they fail….. Mine failed, his 5th failed….. they told me, straight up that the chambers last about 2 months… they wont replace them after that (normal wear)…. they said February would be when my warranty parts would ship… that was December… its now March and I have ZERO…. Their shit falls apart and then they are in no hurry to help you replace it… shop elsewhere.
These products suck!!!! First let me back up and start at the beginning. I bought my 1st puffco product after hearing they were high times #1 rated pen. My very first pen was the best pen I ever had, I loved it, then I dropped it and the bottom broke, but it still works. Since the bottom was broken on my favorite pen I decided to buy a new one and bought the puffco plus and got one of my friends to buy one also. Then in November or December I emailed the support team because my new puffco plus stopped working. It would light up, but wouldn’t heat anything, and support told me they were aware of the issue with their battery and would send me a replacement in January. So I bought a puffco 2 in the mean time while waiting on my replacement. I emailed support in January and they said there was a delay and I would receive my battery in February. Then on February 15th I emailed inquiring on the battery again and I was told I would receive shipping info any time now. And now on March 11th I have received nothing on my replacement battery, no response to my emails, and to make it even worse my puffco 2 is now not heating anything but it still lights up. I am very disappointed that these products cost so much and don’t even last 6 months, and then it’s like pulling teeth to get a warranty replacement. I will never purchase anything from this company again and I will encourage all my fellow smokers to purchase their products elsewhere. This is horrible service and products, and I will report this to high times and encourage others to do the same so they can let there readers know how wrong they were for ranking you #1.
This pen is a piece of shit. DO NOT BUY IT!! Bought one and and the battery didn’t work out of the box. I never filled it with any legal/illegal substance and I am NOT waiting weeks for a replacement that’s a piece of shit as well. They said they don’t offer refunds and I can’t send it back to get one. So I will be disputing the charge on my credit card and I suggest that all of you do the same thing!!! BUYER BEWARE THIS COMPANY IS THE DEFINITION OF SCAM ARTISTS. Buy with a credit card so you can dispute the charge if the pen doesn’t work.
2 out of 3 batteries that I have received have the same issue and I have been waiting since December for a replacement and now they have stopped responding to my emails. I encourage you to report the previous experience to high times so they can report to all their readers how wrong they were rating this company #1
I’ve had my pen for about 8 months and have mostly enjoyed it. One of the chambers stopped working about 2 weeks after purchase but the other has been working great. Except now the battery just all of sudden won’t charge. I’ve emailed support, but I’m obviously not keen to wait around a few months, or even weeks, to receive a replacement that may not work anyway. I’d consider buying a new one because it is fantastic when it works, but it seems I might actually be an exception to the norm and I’m not willing to just throw away a hundred dollars.
Pen worked about 3 months and then the battery quit working. Had to wait 2 mos to receive the replacement battery (covered under warranty). Received it today. It heated once and hasn’t worked since. Total waste of money.
Sorry to hear about the ongoing issues and I’m really shocked to hear about the issues with that brand new battery. Shoot me a message (John@puffco.com) with your email address, we’ll make sure that is handled right away.
Shocked ?? Really ??
Did you just start working today?
The words and phrases you use mean something to the rest of the world, not patronizing blather.
What is your definition of “Right Away”?
Months later is Not right away.
Just be honest with your customers, and tell them you don’t know when your supplier will fill all the backorders.
You don’t even list the Plus’ battery on your website anymore, after months of it saying “out of stock”, it’s not even available for sale anymore.
You should report this to high times so they can report on how wrong they were ranking this company #1. I have had the same issue on 2/3 batteries and still have not received a replacement been waiting since December 2017
THiS PEN SUCKS I LOST WAY TO MUCH EXPENSIVE MEDICATION IN THIS PEN. IT BROKE 4 MONTHS AGO. THEY JUST REPLACED IT. I WISH I NEVER BOUGHT
John,
Look at my account .. I need another battery ..The top piece contacting to the chargers detaches its self.. Basically the tip of the battery is faulty …. When will you have them in again.. R
Hey there, sorry to hear about the ongoing troubles. Send me a direct email via John@Puffco.com, I can assist in getting you a replacement for that right away.
This happened to me to!!
Oh look.. Puffco still out here pushing garbage and claiming they get “mostly positive reviews”. Vince must have quit cause he foresees this company failing. Now they have PUFFCOJOHN dodging questions instead. You guys still “working vigorously” to fix your flawed product or are you still replacing pressed parts with more pressed parts. If you’re reading this and you’re on the fence about purchasing this product SAVE YOURSELF THE HEADACHE and just scroll down. You will see an overwhelming majority of customers have left negative reviews. Once they get your money you will never get it back and you’ll have spent 100+ dollars on a pen that may not even work out of the box!
Great pen when it works ! Unfortunately the chamber needs to be replaced quiet frequently which can get pretty costly .
Solid pen when it works. Unfortunately it does tend to have a short life. Customer service is very responsive but I wouldn’t buy this pen again. Constantly having to wait on replacement parts will force you to buy a more reliable pen if you’re a daily user.
Hey Robby, sorry to hear that you’ve continued to experience some issues with that Puffco pen. Should you need any more replacement parts or assistance in general, please don’t hesitate to contact me directly (John@puffco.com) or reach out to our team (support@puffco.com), we’re more than happy to help with whatever you may need.
I absolutely love my Plus. I have tried all of the pens and keep going back to my puffco. I now own 4 for some reason… Keep a couple going for different flavors. They hit extremely well and are very effective. Coils last a long time but a new one is always a treat. Battery life is kind of short and that’s my only gripe. But I keep an extra battery so I have no issues. I highly recommend this pen coming for a true “head”.
I find this post odd considering the Puffco plus doesn’t have coils to begin with. And you probably have 4 of them because they dont work >.<
Dude if a company pays you to post positive reviews of their product, you should probably research it first. Like even a 5 second Google search would have told you the Plus doesn’t have coils.
I purchased a puffco pen over a yr ago I had some problems with chambers and puffco took really good care of me. I had multiple problems and I assure you they gave me good customer service. Im looking to buy another because i lost my battery.
This post seems suspicious.
What problems did you have with your chamber?
What did Puffco do about it?
This isn’t reviewing anything at all. You’re just saying “it’s good.”
Puffco plus for 2 yrs going strong on all original parts except a new chamber… smoked rosin shatter and Wax mainly and get nothing but great hits. Battery isn’t too bad either.. can even screw on my 510 thread cartridges and smoke them with it
Worst Pen i’ve ever owned. Breaks all the time – constantly having to contact puffco support to replace parts. Can’t even leave a review on any of their hubs… not surprising when you scroll through these comments. Tons of bad reviews and all the good reviews sound like a puffco employee wrote them. Wow. Just wow.
Sorry to hear about your experience Mike. I understand you’ve had quite a few issues with your unit however, your battery is still covered under a one year warranty and I’d be happy to get you a replacement if you’ve continued to experience issues with it. I apologize again for any headache this situation may have caused you but please know our support team is more than happy to help however we can. You can reach out to me directly via John@puffco.com for further assistance.
I wanted to try my puffco plus for long enough to safely make assessments about it. It’s now been well over 6 months since I’ve owned it and it quickly became my daily driver. I have tried tons of pens, consider myself somewhat of a connoisseur, ya know, I do my research. I’m also not rich so almost hundred bucks seemed kind of high. But, I was sick of buying coils and replacing things and I loved Puffcos design so I took a chance. This thing has been perfect. I use sesh mode on blue or white and get huge hits with no burn flavor or anything. The cleaning is much easier then anything else I’ve had to be honest. I just think this is as good as vape technology gets right now. So glad I bought this thing. I can’t wait for their new product that’s like a smart rig. Thing looks nuts. I would buy the puffco plus any day. Was actually recommended to me by a buddy of mine and I’ve recommended it to a few of my buddies and they love it too.
Seeing alot of negative reviews here.. and only a few good ones. Hopped on puffcos facebook page to read reviews and check out there 1-5 star rating only to find out they disabled this feature. I can’t really trust a company that doesn’t even let customers rate/review their products. What are you guys trying to hide?
Hey John, sorry to hear about the issues that you’ve had with both of those Plus chambers. I understand how frustrating of an experience that can be, especially considering these malfunctions happened so soon. However, I do think that we can help turn this experience around for you. Please reach out to our team at your earliest convenience via support@puffco.com and we’ll be happy to get this resolved for you. You can also send me a direct email via John@puffco.com and I’ll make sure that your request is expedited and taken care of as quickly and painlessly as possible.
Please also know that our team has absolutely nothing to hide and we try our best to be as transparent as possible with all of our customers. If you have any further questions, concerns or would like to proceed with getting those chambers replaced please reach out to us as soon as you can so we can help.
Lol @ all these puffco employees working that damage control commenting on a vape critic website @ 2 o’clock on a thursday claiming that they’re not puffco employees hahaha. These clowns are probly being paid as they type. Puffco literally sucks. Don’t believe me just go buy one and see for yourself. What a scam #puffcobots drop some more tears and lets know how you really feel!?! LOL
Ok dude u just don’t get it.
I am not a bot nor do I work for Puffco.
So now y don’t u come clean Mr. Discreditor u work for candy pen don’t u????
Ok people when ever u c Nick reviewing vaping products u now no where it is really coming from.
Poor form so now who is getting paid for doing this underhanded shit!!!!
Good luck dude, looking at urself in the mirror lol
Hi Frank,
Our new Plus atomizer technology does draw more current from the battery than that of the Puffco Pro, reducing battery life quicker. If you were to use your Pro atomizer on the Plus battery, the battery life would be much similar to our older model if not better. Your Plus kit came with our extremely powerful superchargers that are expected to fully charge a depleted Plus battery in under 35 minutes. Please do not charge over this recommended time and especially do not charge overnight as it will most likely malfunction after.
The battery is covered under warranty and will be replaced at our cost and if the atomizer is not working out the box, we can assess for a one-time courtesy replacement.
Don’t hesitate to reach me to get your device working as intended to vinson@puffco.com
-Happy to help!!!
Hi Vince: If you can’t leave the battery connected to the charger after 1 hour, I have to say that’s a design flaw. The battery should disconnect internally from the charger once is fully charged. Could you imagine how many cell phones will damage their battery if they behave that way? Is time to go back to the drawing board and redesign that battery.
Puffco has been a great way to enjoy vaping for me.
For the past 3 yrs or so I have been enjoying their products both the Plus and Pro 2.
I enjoy both for various reasons when I want a strong experience I use the Pro 2 with its small and inconspicuous styling prefect for using discretely.
The Plus which I perfer is great for just chillin and catching a movie with ur shorty.
It is a milder experience but just as effective and the taste is second to none.
I especially like the way it lights up while using it.
The logo on the bottom and the different color setting (which the Pro has as well) is so cool, brilliant guys!!!!
I have had a minor issue which was addressed rapidly and skillfully by Vinson who has been very helpful especially with maintaining issues or just general questions.
Just like any other vaping product cleaning them is really important to the effectiveness and longevity of ur products.
What people need to do is depending on ur usage that will determine how often u need to clean the pen.
Vinson was very helpful on determining that with me.
I have been in the game a long time try alot of different products and Pufco is the best hands down.
I would recommend Puffco for all types of users.
This is what puffco does. They see that the majority of their customers aren’t happy with the product and are leaving bad reviews so they send an army of their bots to come and leave fake positive reviews. You’re not fooling anyone. 5 out of 5 of my friends puffco+ pens broke in the exact same way. Tha: no coincidence. Go on any puffco page and you will only see positive reviews because they delete any comments that contradict their narative.
Yo Nick I am not a bot
I am a satifiied customer who left a review just like u.
U sound like a person who is trying to discredit a competitor!!!!
So what vape co do u work for dude.
Believe it or not there r a lot of people who r happy with their Puffco products.
Unfortunately for any co. u mostly here from complaints and not the satified customers.
So I corrected my mispelling of Puffco so others like urself don’t think my review was from Abot
No he is not wrong, go look on their website they have no negative reviews. When I pushed Vinson about this he claimed he didn’t have access to his laptop or he would show me some. So this guy works off an iPhone? Either way, puffco is trash and stealing $100 a pop for faulty merchandise. Consumers have the right to be angry. Fuck em.
Iam not a bot either lol come check out my YouTube Reviews on the Plus and Pro 2 Great Products !! They work fine gotta know how to properly use the product come check out Canna Curry Reviews Puffco Review
Dude I’m not a bot. I love my puffco pens. Maybe your friends don’t know how to take care of their shit. They all probably have cracked phones and broken laptops too like
Do you even know how bots work?!
also if anyone wants to listen to this guy, FINE, but do your own research off of any puffco owned site/platform
This website is full of negative reviews minus these #puffcobots – funny how they all start showing up after everyone learns they can just file their complaints with the better business bureau – the only part of the internet where puffcos support team isn’t lurking around waiting to rebuttal/silence any negative reviews. You can only fake it for so long before everyone has their own poor experiences with one of your products… but keep trying. The right thing to do once you learned about the design flaw would be to take the product off the market and refund everyone who purchased one – sorta like the automobile industry does recalls. Instead you guys are full force cramming more flawed replacement parts down everyones throat and hoping the shut up, roll over and let you keep their money. Do the right thing and admit when you make a mistake and maybe you’ll keep some of these customers.
You need to let it go dude. There are obviously people (not bots) , like myself, who have purchased puffco and had a good experience. I’m not saying that things don’t break, but if or when they have, all I’ve had to do is email (not dm on instagram) puffco support, have a few back and forth emails, & in my case It arrived the NEXT DAY in the mail. So it sucks that you seemed to have had a less than satisfactory experience, I just don’t see what going off on them is really accomplishing. I do not work for puffco, nor do I have any gain in writing this in any way. But I see a relatively new brand coming from NY (not exactly Canabis friendly) coming up with innovative product. It’s hard for me to hate on that. Give people a break in general, man.
Thanks for your 2 cents lizzy… when you’re on your 3rd replacement battery and you have to wait months to get ANOTHER replacement part because it broke again lemme know. Until then just put a sock in it (your mouth).
Pufco has been a great way to enjoy vaping for me.
For the past 3 yrs or so I have been enjoying their products both the Plus and Pro 2.
I enjoy both for various reasons when I want a strong experience I use the Pro 2 with its small and inconspicuous styling prefect for using discretely.
The Plus which I perfer is great for just chillin and catching a movie with ur shorty.
It is a milder experience but just as effective and the taste is second to none.
I especially like the way it lights up while using it.
The logo on the bottom and the different color setting (which the Pro has as well) is so cool, brilliant guys!!!!
I have had a minor issue which was addressed rapidly and skillfully by Vinson who has been very helpful especially with maintaining issues or just general questions.
Just like any other vaping product cleaning them is really important to the effectiveness and longevity of ur products.
What people need to do is depending on ur usage that will determine how often u need to clean the pen.
Vinson was very helpful on determining that with me.
I have been in the game a long time try alot of different products and Pufco is the best hands down.
I would recommend Pufco for all types of users.
Get out of here. Clearly there is a problem with the product. One of my chambers never worked. Battery doesn’t last more than three sessions. Who the hell has the time to charge thier battery EXACTLY 35 minutes so that it doesn’t over charge. Over charging is such a 2009 excuse.
Hey Frank,
I’m sorry to hear about that chamber that was dead on arrival. If you ever receive a part that is defective out of the box from us, please don’t hesitate to contact our support team immediately. We do not take these matters lightly and would be happy to assist in getting you any replacement parts you may need. The battery should also be lasting around 30 Sesh Mode cycles on the highest setting and if you’re experiencing otherwise you may need a battery replacement.
You can always reach out team via support@puffco.com but please send me a direct email (John@puffco.com) in regards to this battery and DOA chamber, I’d be happy to help get this taken care of for you.
To clarify, the ceramic chambers both went out so I can’t use it anymore. A lot of money wasted.
Reach out to this Vinson guy .. keep seeing him get trashed by you basement dwellers and he still reaches out to help.
Lolol maria sounds like a puffco employee – defending a product that is clearly trash. Get a life.
Basement dwellers? I paid a lot of money for this product even after reading the negative reviews and you call me a basement dweller. What does that even mean? If it means I’m the type of guy that doesn’t like to spend over a $100 for something that only lasts a few days, then I guess you’re right.
Don’t waste your money. Just bought it last week and as a very conservative smoker this thing quit on me in 4 days.
Hi John,
I’m so sorry to hear about your struggles. Can you send me an e-mail so I can take a look at what is going on in your chambers?
vinson@puffco.com
Puffco obviously doesn’t want to deal with their flawed product and they just want to give all of us generic reaponses and replace junk parts with junk parts. Since they won’t listen – maybe the BBB (better business bureau) will. It’s super easy to hop on google, search BBB and file a complaint.
Hey!
I know there are some angry people on this thread but I can’t wait to get the Peak and love my Puffco pens, I have both! Honestly idk any companies that just let you refund their product after months and months of use while helping on pretty much any platform.. like i be having two separate conversations on Facebook and Instagram with the social media dude or whatever. I don’t see any company going through what the Puffco customer service crew do to convert anyone pissed off. Some of you seriously need to get a life rather than sit at their computer trolling all day. #puffco4life
Thanks for the kind words!!!
Deeply appreciated and if you need anything at all you can reach vinson@puffco.com directly.
lol my replacement literally broke the day after it came out of the package. Please just stopp #puffcobots #getalife
Seeing so many people experiencing the same issue with the puffco+ battery and how their customer support has responded has been really frustrating. We’ve all spent a pretty penny on what we now know is a piece of garbage. Many of us have already received replacement parts only to have those break again. These guys have taken our money and are refusing to refund us even though they are fully aware that the product they have sold has serious design flaws.
Here’s a link to report them to the better business bureau (BBB). Take a few minutes out of your day and make these guys pay for tricking you into buying their product and not refunding you and your hard earned money. If enough of us complain there will be consequences for them. Cheers guys.
http://www.bbb.org/for-consumers/file-complaint
Hi Nick,
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils. It also is pressed together to have less in the way of your concentrates. I’m very sorry to hear about the difficulty you’ve had with our product. The battery is covered under warranty and will be replaced at no cost to you. The good news is we’ve worked out a permanent solution to the very problem that you’re experiencing to ensure you won’t encounter the same issue again. We work hard to make that happen for you and are saddened by your displeasure. We look forward to you getting the battery that will get your device working as intended.
Thank you for your understanding and continued patience in this matter.
Yeah Vince.. we’ve already been through this and i’ve already received one of your replacements only to have it break again. We’ve identified the problem – that the parts are pressed. That is clearly the problem in your product. The fact that it has less glue doesn’t mean anything if the pen doesn’t even work. So please inform all of us what you’ve changed im the design of the puffco+ to prevent it from falling apart again? If your answer is still “we pressed the parts harder” LOL… just LOL. Worst pen ever.
Hi Nick,
Our customers and fans come to expect that standard of having the best way to consume be as light on materials that aren’t your concentrates. It is unfortunate you haven’t experienced the joy many Puffco users have without interruption. We stated the issues you’re going through are being tended to vigorously but we can’t handle support inquiries in the comment threads. You can contact vinson@puffco.com directly if you need help before and when your battery arrives.
Hey I’ve also hd problems with Puffco plus. J bought a second one after the first one stopped working. Now that one is also broken. I really thought it was me.
Sorry to hear about the trouble you had with both of those Plus units. I can see how that could be both disheartening and frustrating, but I’d be happy to help rectify the situation for you. Shoot me a direct email via John@puffco.com, and I’ll be happy to help get this taken care of.
Checking in again here because this is one of the only places you can voice your opinion about this product without getting blocked or silenced by puffco support team. Just tried to leave a comment on their facebook page warning consumers not to purchase from this company and my comment was immediately taken down. These guys are downright shady. Created a faulty product and sold it to thousands of people. Once they realized they made a huge mistake and sold a bunch of units with design flaws they’re attempting to cover up their mistakes by not refunding people and replacing broken parts with the exact same junk (parts that will break again in the same way). This is happening to so many people I wouldn’t be shocked if a lawsuit were to come from this. Business ethics 101 guys. Stay away from this company, they DO NOT deserve your money.
Purchased a puffco+ almost a year ago. I’m on my 3rd replacement battery now. The first two batteries I had pulled apart and broke in the same way – because the parts are pressed… which means basically nothing is holding the pen together so the wires end up ripping and you’re left with a broken pen. I’ve been waiting on my 3rd replacement since mid December – supposedly they’ve fixed the issue and i’ll be receiving a “working” pen the 2nd week of February.. meanwhile I’ve been forced to purchase yet another pen because i’m obviously not going to wait that long to smoke. Strongly suggest you avoid this overpriced junk. It’s a total scam and they won’t refund you your money. There are better pens on the market available @ a fraction of the price. Buyers beware. This company is pushing junk.
Hi Nick,
It is unfortunate the nuisance this has caused you and we genuinely hope you reconsider having us troubleshoot or replace any parts that are causing any issues with your device and continue being a valued loyal customer under your 1-year warranty with us. I understand the frustration but we can always work something out.
E-mail vinson@puffco.com for further assistance.
Just got done speaking to support again. They’re sending me another replacement. I asked them what they’ve changed in the design to stop the battery from pulling apart. Their answer was the parts have now been “pressed harder” ha… all this after i left a comment on their instagram warning other consumers to not buy this overpriced garbage. They removed my comment in a sad attempt to muffle their mistakes and design flaws. Don’t trust this company. Super shady – no business ethics. Silence anyone who doesn’t give positive feedback. No refund. They’ll just continue to replace parts with the same junk until your warranty is up.
I’ll charge it and it won’t hit. The lights will light up for the different heat settings it has (which was great when it did work) but it won’t hit now. Before it was a smooth hit and had a great designed so I’m disappointed it doesn’t work anymore.
To be more specific, it won’t actually heat up. It’s not clogged or anything.
Hey Kat,
This issue could be from overcharging, as that can severely deplete the battery faster than normal. recommend that you try cleaning the gold connection pins between the battery and atomizer to alleviate any connection issues that may be occurring between the two. This can be done with the wipe of a cotton swab dipped in ISO. Sometimes even the smallest bit of debris can cause a bad connection which stops the pen from working at its full potential. I also recommend making sure the connection between the battery and charger is just as clean so that the battery can fully charge.
Please contact vinson@puffco.com so I can deal with you one-on-one to tackle this for you quickly as possible.
Hi Kat,
Please send me a video of the issue to vinson@puffco.com so I can take a look and assess the next steps. Looking forward to getting your device working again.
Disappointed. Frustrated. Just bought and out of box does not come on. So then charged thinking it needed charge before first use. Charged fully and still not working. Website says to use ISO to clean any possible debris that may interfere with connections (this should not happen fresh out of box). Cleaned and still not working.
I bought after doing ALOT of research. Anyway, I will be patient and wait until Monday to contact PUFFCO and hopefully resolve.
If anyone knows how to solve let me know. And when and if vaporizer works I will then write another review.
Let me know if anyone was able to help you Ann! E-mail to vinson@puffco.com for more assistance.
Puffco does a really good job and covering up their design flaws – hounding all the major vape hubs where there’s an audience attempting to control any negative reviews. I’m on my 3rd battery now because if keeps breaking. They insist this is a rare issue but 4 of my friends have encountered the exact same issue. They’re poorly made to the point where they just fall apart.
The hits are amazing and clean. Accurate, even heating. Tool in the mouthpiece makes loading so easy. Nice solid design and build. Quick charging times, Battery life 6/10 (could be better.) 1000ma 35min quick charger. You must not overcharge it, as it will fucc up the battery!
I would definitely recommend. Only thing missing is a stand
Glad you in enjoy!!! <3
I’ve had the puffco + for 8 months now but I have only managed to use it for about 6 weeks in total!
In those 6 weeks I’ve got through 3 chambers and decided that it was no longer cost effective to keep buying then.
I paid around £100 for it and for that price you’d expect the chamber that came with it to last longer than 3 days!
I used the q-tip that came with it with some iso after each session.
I also regularly used blue setting and sometimes white.
So I put that down to user error.
My fault.
I bought a 2nd chamber, cleaned it after every session with a dry q-tip, (no iso) and only used blue setting, never white, and that chamber lasted just over 2 weeks.
And so onto chamber number 3.
This time I used only the green temp setting (which I think is high enough to low temp vape) and a dry q-tip.
That chamber lasted less than a month!
So what am I doing wrong?
I’ve never overfilled it, got it clogged or dropped it.
And I’ve never used any packing tool, except the dart on the mouthpiece.
After further research online, (including this site) I realised it wasn’t my fault.
It’s the chambers that are the problem.
When they work, they work well, most of the time, and yes, the flavour is top notch.
But it’s now become common knowledge that the chambers don’t last anywhere near the 1-3 months they are supposed to, for the majority of (like myself) daily medical users.
And so my puffco + is currently collecting dust on the shelf.
I refuse to waste any more money on it.
If the chamber actually lasted around 3 months, it would still be pricey over the course of a year to replace them. But this I knew from the start, and I was prepared to spend a few more quid every 2 to 3 months because, after all, this is a puffco plus- it’s the Ferrari of portable extract vapourisation!
And just like a Ferrari, it breaks down- A LOT!
I’ve tried to sell it, but no one wants it, even at half the price!
And I even tried to give it away to a mate, for nothing, and he didn’t want it either, because of the cost and longevity of the chamber.
The company is, and will continue to give the same generic, scripted response, no matter how many customers complain about the longevity problem of the chamber.
At the end of the day, the company have already made their money.
So to sum up, if you enjoy extracts, you’ll absolutely love them in the Puffco +!
The flavour, truthfully, is great.
And when it’s on form, it hits you hard!
Just make sure you have an endless supply of chambers close at hand.
Or you could buy a more cost effective dab pen.
The choice is yours.
Hi Nicky,
It is unfortunate the nuisance this has caused you and we genuinely hope you reconsider having us troubleshoot or replace any parts that are causing any issues with your device and continue being a valued loyal customer with us. We’re sorry for this inconvenience, however, we are bound by the warranty policies prescribed us by our manufacturer.
Let me know if I can still help you with this dilemma, I’m happy to do so via vinson@puffco.com!
Hi Nicky,
Thanks for following-up——-We’re absolutely sorry for this inconvenience, however, we are bound by the warranty policies prescribed us by our manufacturer and the atomizers are a consumable accessory. We appreciate your future understanding in this matter and we hope to get your pens working again. Customer Service asks all of our fans to please carefully research the product you are interested in before purchasing as we do not offer exchanges in any way.
We have all type of reviews and most of them are positive. We have some customers that voice their frustrations before the claim process is complete and we do our best to follow-up with anyone disgruntled with the product. It is the nature of the business and we are happy to tackle any issue that may arise.
https://www.youtube.com/channel/UC3WH9tZ3cZCY8YhAr1RXk4Q
https://www.youtube.com/watch?v=9YSl4NvMfe0&t=424s
It is unfortunate the nuisance this has caused you and we genuinely hope you reconsider having us troubleshoot or replace any parts that are causing any issues with your device and continue being a valued loyal customer with us.
I look forward to hearing back from you and getting you back up and puffing via vinson@puffco.com!
Brand new out the box failure !!! Received for Christmas, unit is fully charged and won’t turn on. What a complete disappointment. All contacts are clean. Email is only way to contact customer service. Starting to wonder if I wasted my money. Concerned about long term reliability
Hi Scott,
We have many support channels on the social network and not just Zendesk. Please reach me directly to fix whatever issue you’re experiencing. (vinson@puffco.com)
We’re always happy to help!
Hi Vince.
im currently in the market for a concentrate pen for use on my commute to work.
initially it seems that the puffco plus is the product for me, that is untill i found this page…
there is quite clearly a defect in your product.
the amount of customers that are currently having problems is embarrassing to say the least,
when it comes to customer service the last thing a potential customer like myself wants to see is the same message about “our pen has less metal and glue than any other” well maybe thats your problem?
you claim 1-3 months of use per atomizer? why are the majority of complaints saying a week or less?
from what i can read the problem comes when its being cleaned, maybe the coil (i assume titanium?) under the ceramic bowl is far too delicate, what can you do about this? how can you make your product better and more reliable for the people who rely on it to deliver their medication?
at the moment its not buyable, which is a shame because today i had a puffco plus in one hand and my wallet in the other. something stopped me and said no have a look online. coulnt be happier that i did!
im going to be voting with my cash which will currently stay in my pocket until you can get this right.
the phrase “its for selling not for using” comes to mind.
contact me at gmail.com dnbshaggy
Hi Shaggy,
We have all type of reviews and most of them are positive. We have some customers that voice their frustrations before the claim process is complete and we do our best to follow-up with anyone disgruntled with the product. It is the nature of the business and we are happy to tackle any issue that may arise.
https://www.youtube.com/channel/UC3WH9tZ3cZCY8YhAr1RXk4Q
https://www.youtube.com/watch?v=9YSl4NvMfe0&t=424s
Contact me via vinson@puffco.com for more information about our products.
Happy to do so!
Hi Vince, Have to wait 6 weeks for a new battery for a product I never been able to use. Why not a new unit to replace mine?
That isn’t feasible and we’re working on a long-term solution just for you. Thank you for your patience and for your loyalty to the brand.
I waited 3 weeks for this pen becaus I heard such good reviews not only did one of the coils not work outa the box but the battery only turned on for 3 puffs not only is this a shitty pen it’s the worst one I’ve ever had fucking dident even last one day
Hi Mike,
Battery life is particular to that of the user of course. Our new Plus atomizer technology does draw more current from the battery than that of the Puffco Pro, reducing battery life quicker. If you were to use your Pro atomizer on the Plus battery, the battery life would be much similar to our older model if not better.
Frequent use of the highest (white) setting and/or Sesh Mode will greatly deplete battery life.
Your Plus kit came with one of our brand new super chargers that are expected to fully charge a depleted Plus battery in under 35 minutes, (please do not charge over this recommended time and especially do not charge over night) while those with the older model charger should anticipate a charging time of approx. 55 minutes so charging your Puffco should be quicker than ever.
If this is not what you are experiencing, the battery is covered under warranty and will be replaced at our cost. Being that this is not an issue that can be captured via photo/video evidence, I’d be happy to provide a pre-paid shipping label to have the part returned to our facility for testing and replacement. Once the defective part arrives, your replacement will be processed promptly.
Please let me know how you would like to proceed in the matter, we’re happy to help!
There are only “so many positive reviews” until you go somewhere that Puffco can’t control the comments you’re seeing. They remove and delete any negative feedback from pages that they control and then insist that you’re the minority experiencing problems when in reality everyone that I know who has purchased a puffco+ regrets it because they are poorly made and fall apart. Save your cash and support another company. These guys are thieves.
Hello Everyone!
Bud and The Vape Critic have definitely made this a hot spot to talk about Puffco in 2017 and we hope the same is true this year! I look forward to hearing more of your feedback on the pen (including our new product launching this month……The Puffco Peak!!!) and reassure everyone here or better yet everywhere that we can get your device operating as intended and are very glad to do so.
You can e-mail support@puffco.com—–
Send a Message to____
IG: @puffcosupport
Twitter: @puffcosupport
Reddit: PuffcoVince
Facebook Messenger: @choosepuffco
-or-
You can also catch me on my e-mail directly to vinson@puffco.com.
Any channel you pick, we’re more than happy to get to you promptly to solve your issue for the long term.
Thanks for choosing Puffco and have a special 2018!!!
One chamber stopped working after 24 hours of use :( the pen worked really well upto that point so hope they sort it out and bring out an improved chamber. Really hope the next chamber lasts or I’ll be sending unit back for a refund
Hi Sam,
We’re absolutely sorry for this inconvenience, however, we are bound by the warranty policies prescribed us by our manufacturer. We appreciate your future understanding in this matter and we hope to get your pen working soon. Customer Service asks all of our fans to please carefully research the product you are interested in before purchasing as we do not offer exchanges in any way but are more than happy to help with troubleshooting or replacing any parts that are causing whatever issues with your device and continue being a valued loyal customer with us.
Please e-mail vinson@puffco.com directly to get this solved swiftly.
Bro went through liek 6 now the battery is dead bomb but no made good
Just bought my Puffco Plus last Monday. This is my first vape pen and was recommended this one. I like it, but after just 8 days BOTH chambers are not working and I just went to the store and bought a replacement and asked them what is the deal after I just bought this from there store. I have followed the instructions and so far not impressed with this product. They told me that these chambers should typically last about 1 to 3 months in this case 8 days. I would really appreciate if Puffco would send me some free replacement chambers after this, because this isn’t right after I paid $100 for this 8 days ago. Other then this chamber issue I like the pen.
Just had one arrive today, not sure what won’t work on it I followed the directions to the letter but the light just flashes when it heats up for longer than 6 seconds, but there’s no heat int he chamber. Battery is apparently charged so I don’t know what the deal is.
Not a good first impression.
We understand it is comforting to vent your frustrations, but we have multiple channels that could assist everyone in this forum quickly and painlessly. I’m so sorry to hear about your difficulties with the battery and if you could please e-mail directly to vinson@puffco.com to get this resolved.
Okay
I have used Dab Pens and all the sorts before, this whole design is completely new to me and this is the first pen I personally have ever owned.
I have read about half the reviews here and I feel I should post one as most are only after a few days and thats about where I am in this owning process.
Low and behold, my battery still works and my chamber does too (chamber number 1) after a few cleanings, but I have worked on medical analyzers so I am aware that sometimes a ginger touch is needed instead of mangling it
I will update as things progress and I own this longer
Hey, That Guy!
I recommend that you try cleaning the gold connection pins between the battery and atomizer to alleviate any potential connection issues. This can be done with the wipe of a cotton swab dipped in ISO alcohol. Sometimes even the smallest bit of debris can cause a bad connection which stops the pen from working at it’s full potential. I also recommend making sure the connection between the battery and charger is just as clean so that the battery can fully charge.
Thanks for choosing Puffco and sharing your experience. Please keep me posted directly at vinson@puffcom.com—
Always appreciate the feedback!!!
Hi Van,
We’re truly sorry the trouble this has caused you and we genuinely wish you reconsider having us troubleshoot or replace any parts that are causing any issues with your device and continue being a valued loyal customer with us. We ask our fans to please carefully research the product and its warranty, you are interested in before purchasing as we do not offer refunds or exchanges in any way. We are always more than glad to fulfill your warranty needs when the batteries become available, well before this misforecasted 3 months, that was never relayed to any customer. We appreciate your future understanding of this matter and absolutely will get your pens working again as intended. If you have any specific questions regarding your warranty, please e-mail me directly at vinson@puffco.com for further assistance.
I’ve had this pen for about a month and have used it for a total of 3-4 times. It works great when it actually wants to work, but I’ve had some major issues with the battery. After two times of using it the battery stopped working. Got a replacement fairly quickly from a friendly customer representative.
Once I received the second battery it was working perfectly again. This was just two days ago. Tried to use the pen again today and was horrified to see that the pen was not working again, presumably because of the battery.
I emailed the same customer representative and he said a replacement battery could be shipped within the FIRST QUARTER OF 2018. So potentially I won’t be able to use my pen for 3 entire months? That is honestly quite ridiculous. It is no wonder why you guys are having inventory issues with the batteries as there are so many complaints about them as I am seeing on here.
This ordeal has honestly ruined my holiday vacation as I was planning on using the pen while I’m at home visiting family. Is there any possible way to get a refund? I am usually very understand with customer service, having worked in customer service myself for a number of years during college, however this is absolutely unacceptable.
Very interesting that we’re all having the exact same issue – clearly puffco doesn’t care about quality. They only care about marketing and pushing cheaply made products with an expensive price tag. This company won’t be around much longer. Keep spreading the word. They won’t refund us so let’s all make sure this company tanks.
Hello Coy,
I have spoken to the representative that has been handling your claim since December 8th, 2017 and he assured me they are getting the battery that you need to you way before 3 months, as we never said the back order would take that long ever. It is unfortunate the nuisance this has caused you and we genuinely hope you reconsider having us troubleshoot or replace any parts that are causing any issues with your device and continue being a valued loyal customer with us.
Bought the puffco plus about a 10 days ago and only got to use it for 3 days . every time I try to charge it . it will not charge . it blinks and does not work at all . I looked on puffco website and seen that may be a connection issue ….. So i looked and could not figure out why it was not connecting . NOTHING was wrong with it the fact I’ve only used it 3 DAYS . so I contacted puffco support and it took them forever to respond at least one to two days . so I knew I had a one year warranty for the puffco plus so I contacted puffco support by email and a day later they sent me a email back asking me to send them a video of the problem I was having . I responded with the video that I had took of the problem with the puffco plus ( blinking light ) and they responded and they assured me that the puffco plus battery forshure had a issue . so they told me that the battery does not come in till next year and could take a while to ship and they sent me a DISCOUNT code thinking that would make it better . SOMEONE EXPLIAN TO ME WHY I WOULD BUY ANOTHER PRODUCT FROM PUFFCO PLUS IF THE FIRST PRODUCT I GOT ONLY WORKED FOR 3 DAYS ????? AND NOW I HAVE TO WAIT 3 MONTHS TO GET THE PUFFCO PLUS BECAUSE THE FIRST ONE WAS BROKEN . I DONT GET IT . THE PUFFCO PLUS IS ABOUT A 100$ how would you feel if you bought this and its supposed to last at least a year and it really only works for 3 days and when you try to get the issue fixed because you HAVE A ONE YEAR WARRANTY FOR IT AND THEIR IN NO RUSH TO GET IT TO YOU ??
So I sent puffco support and message telling them this . you will never guess what they did .
They won’t even respond to me now .
This is a perfect example of poor customer service and they don’t care to make customer happy they just want to sell these thing . they are a joke I wish they would just fix the issue but they refuse to even communicate . if they could fix it I would be a happy customer because the pen did work very goid for the 3 days it worked
The puffco plus is truly an amazing pen. Never had any issues. You have to use small does to achieve full functionality. If you have issues with this one then I recommend the Linx hypnos zero. My favorite
<3 <3 <3
Wow, I should have really listened to you guys. I figured the reviews were just the result of a few bad devices. Ive had this dab pen for a collective 2 weeks and already I’ve had to replace the original chamber. Its been charged ONE time. I’ve used the device 3 times. Already a chamber not heating. Sad. Anyone who reads this after me PLEASE…dont be an idiot like me and disregard the customer reviews…..DON’T buy this dab pen.
Hey Armando,
You might be treating the pen like a dab pen instead of a rig that could fit in your pocket. Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils. Depending on the user, chambers will last one to three months. Some of our users have maintained a great chamber for even longer. Frequent use of the highest setting (White) will present a shorter lifespan. We recommend the middle setting (blue) for daily use. Packing the chamber beyond capacity may cause damage to the chamber/coil. Also, please be aware that using any tool to pack or clean the pen can damage or short the chamber.
We recommend pre-heating your chamber prior to any loading — this will season the walls and base of the chamber and should improve the timing of your usage. Another tip to prevent any future leaks would be to keep the pen vertical, especially when warm – There are small holes in the walls of your chamber that help promote airflow throughout, however if the contents of the chamber are hot they are likely to spill and leak through these holes if the pen is not held upright.
If those tips aren’t working, feel free to contact vinson@puffco.com for further assistance. I’m alway happy to help!
I realize all of that from not only the reviews but also using vape/dab pens for the past 6 years. Literally, like many other people who have left comments on this forum have mentioned, the heating chambers simply die on this dab/vape/weed/or whatever other colloquialism one would prefer to employ in referring to this device.. Its sad because you guys have a pretty solid design concept, much better than some other devices I’ve utilized in the past, BUT you guys def need to work on the reliability of your heating chambers…….the most important component of the device.
I have had a great experience with The + – I only use about a B.B. size of sugar wax and it performs like a champ – still on 1st chamber after 1 month.
Hey!
Glad to see you’re enjoying your device and keeping the community informed! E-mail me anytime via vinson@puffco.com
this product looks nice, but the quality is very bad, 4 chamber dead in 2-3 weeks… 25€ for 1x chamber.. scammers! i don’t buy any chamber again… other vape pens have more quality! I threw away in the garbage (puffco)
the product looks nice, but the quality is very bad, 4 chamber dead in 3 weeks… 25€ fr one chamber, scammers! greatings from hermany… other vape pens have more quality!
Not impressed. The mouth piece to no longer able to get a good draw – even after I cleaned it. This is the 1st pen I have bought, as I am just learning – so I wanted a nice one.
All my curious friends & family are waiting for me to share what they should get – and now I don’t know what to tell them.
Hi Les,
Taking long, slow draws will help the airflow throughout the chamber resulting in a better experience. Upon loading the Plus chamber with your Dart, it may take a “Sesh Mode” cycle or so to heat the element enough to evenly distribute your product throughout the bottom of the chamber. We generally say the second cycle produces the most visible vapor through the Plus.
If you are still not achieving the clouds you are looking for, be sure to make sure your battery is fully charged as that may greatly impair the pens overall performance! Another tip is making sure that your pogo pins (battery-to-chamber connections) are clean to help prevent any connection issues. This can be done with a simple wipe of a dry q-tip. Please be aware that over-packing the chamber can cause leaking and clogging. We recommend using small amounts of product on the Dart at a time and refill per use.
Contact me directly via vinson@puffco.com for more assistance—
Happy to help always!
Bought it less than a month ago. st chambers stopped working after day 1. Second chamber made it about 3 weeks. I’ve spent more time gingerly cleaning and taking care of this thing than actually smoking it. Sometimes I take a rip off it and it chokes me out. But most of the time it hits weak and inconsistent. Now it’s just straight up dead. I’m really interested to see what this company will do to stand behind it’s product? Based on the reviews I’m not feeling very confident. My pen also pulls apart when I unscrew it, exposing the inside of the nodes connected to heating element. I truly believe the whole thing needs to be warrenty.
Hi Tom,
Thanks for reaching out to Puffco and I am sorry to hear that you’re experiencing some issues with your Puffco unit. Not to worry, I am happy to help. The battery is covered under a one year manufacturer’s warranty and will be replaced at our cost if defective or malfunctioning.
If the battery was pulled out of place and put back in, it is likely that the battery will no longer connect to any atomizer or charger. Would you be able to provide a quick video demonstrating that the battery will not connect to the charger or the atomizer as you’ve described? Please send this media assistance to vinson@puffco.com, so I can tackle that for you today.
Bought the PuffCo + 2 months ago when I was looking for a lower profile pen when my mod box was too cumbersome. Big mistake, the cup design is inherently flawed causing clogging and malfunction no matter how closely you follow the instructions.
I want a full refund but they shut me down.
We should start a class action suit against this company for selling defective product, they can’t hide behind bogus disclaimers of liability.
$117 pen with a flawed design. I am not putting up with this thievery.
It’s really weird that I somehow get 4-6 weeks with relative ease, yet everyone in here can’t get past a week or two. Is it possible all of you are overloading the pens? As in, are you putting a dab worth like you’d hit a piece with or are you just stuffing .2 g’s in there and blasting away? If it’s the latter, that’s all of your guys’ problem.
Agreed. I have had no real issues besides one chamber burning out after only a few days of use. I don’t think people are Q-tipping and using it as a pocket nail. When I’m done hitting my plus it gets Q-tipped and put away. You just gotta make sure you don’t pack in too much and clean after each hit and the experience is unparalleled. Never dealt with clogged airflow or residue getting to the mouthpiece. Let’s out large clouds of visible vapor with no noticeable compromise in flavor. My tangies taste like oranges and my sour tastes like gas through the Puffco Plus. I saw the company was having some hiccups but after getting to try a few working models from friends I had to get my own.
Hi Scott,
We’re absolutely sorry for this inconvenience, however, we are bound by the warranty policies prescribed us by our manufacturer. We appreciate your future understanding in this matter and we hope to get your pens working again. Customer Service asks all of our fans to please carefully research the product you are interested in before purchasing as we do not offer exchanges in any way.
We have all type of reviews and most of them are positive. We have some customers that voice their frustrations before the claim process is complete and we do our best to follow-up with anyone disgruntled with the product. It is the nature of the business and we are happy to tackle any issue that may arise.
https://www.youtube.com/channel/UC3WH9tZ3cZCY8YhAr1RXk4Q
https://www.youtube.com/watch?v=9YSl4NvMfe0&t=424s
It is unfortunate the nuisance this has caused you and we genuinely hope you reconsider having us troubleshoot or replace any parts that are causing any issues with your device and continue being a valued loyal customer with us. Please contact me via vinson@puffco.com and we can try to wor something out.
First heating coil died after 3 days with limited. Not impressed at all if this is the life span if its so damn easy to just die. Pathetic.
Get a cheaper one and avoid this.
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers and a little more maintenance for a cleaner taste of your concentrated oils. Please contact me directly for more assistance via e-mail vinson@puffco.com
Happy to help!!!
Wooowww… Just bought mine on ebay after watching a few youtube vids saying it was a great pen, talking about the dart, how slick it is… Chamber thst last 1-3 months??? Thats not good at all… I always clean my chamber to get some “reclaim” wax from the chamber walls… And if i do that ill break it? What? Makes me wish i hadnt paid the seller… Too many bad reviews… Now im worried…
Hi Juan,
This isn’t a vape pen so our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils. Not to worry, I can assure you that it sounds like your Plus chamber is functioning as intended. It is normal for the bottom of your Plus chamber to blacken or darken over time, just as a ceramic nail typically would after some use. This should not in any way affect the overall performance of the chamber itself. Hit me up on vinson@puffco.com for any assistance at all that you may need.
Happy to help always!!!
Waste of money. Taste is good when it works but that only lasts a few weeks. I’ve held off on writing a review until tonight when I saw it on a shelf hanging out like the useless paper weight it is and I got pissed off all over again.
Hi Jason,
We’re always around to assist with your device anytime. Please hit me up on vinson@puffco.com so we can get any issues with your pen right away.
-Talk to you soon!
Lol I did the same thing…after my thanksgiving feast i looked over at my papper weight of a puffco plus smh… super depressing it could have been a great pen if the chamber was better designed.
Good morning to everyone from Italy Here’s my plush plus review I’m using googl translator, i’m not very good with english
(It is made to laugh) If some manufacturer wanted to review a product, I am there! hahahah
I can write now after a big use, did not miss a shot, even though it is written that the atomizer is delicate, but I think using it properly, that later I will describe the duration stretches, however in the box there are 2.
The packaging is well presented and its contents, beyond the “pen”, are as follows: A spare atomiser with lid, charger (charging in half an hour, even less) 4 cotonfiok dipped in alcohol and the illustration in english. The cotonfiok are particular as they have a rigid tip to clean the forks that serve to bring air into the atomizer (TRIK 1 does not place the pen on a shelf, oil is viscous when not in use Invade the mouthpiece or the fork, pictured) Cleanliness is good, except for the bottom of the brazier, the hottest part, so far I have not used any other methods to clean, however what remains is just a shadow that does not bother in smoke. For cleaning, the manufacturer recommends a cleaning method that consists of placing on the paper attached to the pen, without mouthpiece, upside down in use with the “session mode” ignition that can also be used in smoking that consists in smoking without having to continue to prge The cloud to heat the brazier.
The “pen” is compact, 12 cm x 1.2I chose this model with respect to the others for a peculiarity, the dabber inserted in the mouthpiece !!!
Pull and close the system (the dabber can be removed and cleaned safely) the hole serves for the passage of the air.
The pen has 3 temperatures change by pressing the bubble 4 times consecutively, it is not recommended to use the maximum temperature, it is recommended to rest the pen by lighting it up to 3/4 times maximum, I assure you that for single use just enough!
The first temperature (GREEN) is enough and advances and splits, the second (blue) splits! Minor use obviously increases the battery life that can get so much puffed (I did not take it into account but we are definitely 50 and more stuff for 3 days) and brazier. This is the disassembled pen: mouthpiece, brazier, battery and rubber gloves that is useful for protecting and improving the grip.
Even the light part that is turned on and automatically unplugged, the detachment is signaled with some repeating light signals for a few times.
Satisfied with the purchase, I would recommend a friend to buy it, the plus on my own are the dabber, the fast charge and the steam capacity, very strong at low temperature. The minus could be made up of the length of the braziers, the quality of the structure in the battery part, I do not know for sure whether it is covered with ferrous or plastic material, and that it has the force of pulling for half-pressed holes. The best way to use the pouch is to aspirate to full lungs until the battery is disconnected.
Thanks for your attention!
I think this is an amazing product, 1 day in thus far and I’m on my second charge, first chamber and I’ve used it quite a bit, it charges fast and holds a charge. The device is aesthetically pleasing and I hope it lasts! I’ll be keeping you filled in over the next few weeks. So far I love it!
<3 <3 <3
My puffco plus worked for 2 days and now it won’t work. Very disappointed. 126.00 dollars for nothing.
Hi, I’m happy to turn your negative experience into a positive today! Shoot me an e-mail t get started.
vinson@puffco.com
Overall disappointed with the product. It doesn’t heat up well and I never seem to get a good hit. I spent a good deal of money on this and it doesn’t work as well as cheaper pens. I would not recommend this to anyone.
Hi Jeremy,
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils. If you are having any issues at all with your device, I am happy to take a look to assess the origin of the problem.
Reach me anytime vinson@puffco.com
Have you tried it at the highest temperature?
I found my puffco plus exceeding my expectations compared to similar products like Yocan, Grenco science & so many others. It is nonetheless a portable rig to be quite honest. It produces thick clouds of vapor on multiple different temperatures & has an extremely elegant & durable design. This titanium-aluminum metal brush look gives it a sleek, discrete look. It has an absolutely dependable battery & chamber that all overall, make up the perfect product for personal concentrates vaping.
In addition to my other comment, the 3rd chamber also stopped heating up!!!
SCAMMERS
Tried to clean my chamber once less than a week after purchasing with isopropyl alcohol, and it stopped heating up!! So I used the second chamber that came with it, and tried to clean it using even less isopropyl alcohol and only cotton swabbing the inside of the chamber, wasn’t even saturated! Stuffed it with a paper towel and twisted to dry it all off, waited a while before using, and it stopped working as well! So I contacted PuffCo support and they said they usually don’t ship out extra chambers (THEN SELL IT AS AN EXTRA PART! YOU SELL MOUTH PIECES AND BATTERIES ON THE WEBSITE, WHY NOT CHAMBERS?! BECAUSE ITS A SCAM!) but I sent a video of both chambers not heating up and they sent me a new chamber. Two weeks later and that chamber stopped working! Namely because the bottom of the chamber got so burned up that when I tried to heat and scrape the inside, the whole bottom piece flaked off and I’m left with some black and gold-glitter powder where the bottom of the chamber should be and some metal visible. DO NOT BUY THIS!! Yes it’s a smooth rip, but IT WILL NOT LAST YOU 100 DOLLARS WORTH OF TIME!!! TOTAL SCAM!!!
Hi Jessie,
We ask customers to please be aware that using any tool to pack or clean the pen can damage or short the chamber. Please contact me to see what we can do about getting your pen going again!
vinson@puffco.com
I haven’t even had it for 6 months and both elements aren’t working and support told me they typically last 1-3 months so you pay $160 then around $30 for every replacement, buy something else that’ll last awhile not this garbage.
Hi Bryan,
That is a pretty good lifespan for your atomizers. While they may not last as long as a more metal made heating elements, you will enjoy your concentrates more and get more of a complete dose from the ceramic bucket. Talk me in the e-mail on vonson@puffco.com. We generally love to work something out for those that keep their chambers going for that long. See ya there!
Man this pen was great the first day then my chamber went out. Replaced with the one it came with and it worked for a day. Product looks great and works great for a short time. Almost think I wasted $100. My $40 Dab pen worked better. Thought I was stepping up. Very disppaointed so far
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils. It is unfortunate the nuisance this has caused you and we genuinely hope you reconsider having us troubleshoot or replace any parts that are causing any issues with your device and continue being a valued loyal customer with us. E-mail me directly on vinson@puffco.com for more assistance.
I’m on my 3rd Puffco battery and 3rd chamber in 4 months. One chamber failed the day after I got it, the other not long after. I use the green and blue settings. The battery keeps failing in the same way, the contacts with the chamber stick and the whole thing pulls apart. It’s unavoidable, even warming the chamber prior to taking it off doesn’t help. I have a $20 backup no-name battery that has never failed me. Sorry Puffco, you have a nice looking product that works well…when it works. You’ve become the Land Rover of vape pens.
Hi Jim,
It is unfortunate the nuisance this has caused you and we genuinely hope you guys reconsider having us troubleshoot or replace any parts that are causing any issues with your device and continue being a valued loyal customer with us. Please e-mail me at vinson@puffco.com to get your Puffco device working as intended.
Hey Troy,
You shouldn’t be going through chambers that quickly. Depending on the user, chambers will last one to three months. Some of our users have maintained a great chamber for even longer. Frequent use on the highest setting (White) will present a shorter lifespan. We recommend the middle setting (blue) for daily use. Packing the chamber beyond capacity may cause damage to the chamber/coil. Also, please be aware that using any tool to pack or clean the pen can damage or short the chamber. Please e-mail me directly so I can remedy that chamber issue for you right away.
vinson@puffco.com
Puffco Vince Im not sure if over packing the bowl is an issue for most of these comments its really product failure…I bout a chamber 1 month ago and the chamber stopped working in 2 days and i did not over pack it and your warrenty doesn’t cover used chambers which is most peoples issue which is mighty convenient of a faulty chamber
have had mine for 7 wks have bought 4 new chambers plus the 2 that came with it, they have all failed!!!
that is 6 chambers in seven wks. I have to fiddle with it everyday in hopes it will work. my charger green light always stays on never turning red even when I unplug it. I am mostly overly upset about it and really need to relax with my prescription without getting nauseous with ISO cleaning it 4 times a day. today I can not get it to work at all. anyone? help?
I’m going to find a good lawyer in New York and I’ll set up a Reddit page so we can file a class action against PuffCo.
It’s an open and shut case of PuffCo selling defective product and abusing their customers by denying refunds.
Omg please do this petition I went through 4 chambers on my puffco plus and 2 of them failed in 2 days smh…worst buy ever I’m going to recommend they take that pen out the store I bought it at.
Puffco plus is a great pen and puffco has great customer service. Highly recommend their products.
Thanks for the kind words and if you need any direct assistance, please don’t hesitate to e-mail me at vinson@puffco.com.
Always happy to assist!!!
I love my Puffco pen, it’s perfect for my CBD dabs. The green setting tastes best.
Got it at the CHAMPS show in AC this year. Really want to carry this on my website.
I bought the PUFFCO+ to use as a Medical Marijuana patient at a local smoke that is also owned by my care giver.
He explained how it worked and he gave my some resin to try. I also purchased my own resin press to make my own. Basically he told me how the PUFFCO+ was the Cadillac of vape pens and that it would make vaping my medicine easy with out a lot of acutramone. The first time I tried I thought it couldn’t be right because I couldn’t hardly get any draw through it or any delivery of vape. It appeared to just burn in the ceramic receptacle cleaned it out and started over thinking I over loaded it and was to high a setting. Used a small cylindrical bead of resin and lost setting and same thing hardly no draw and had to pull my ears back to the surface of my head! I switched over to the spare ceramic receptacle and repeated the what I had done previously and Boom Zoom to the moon. Very very nice, I live with extreme chronic pain and any kind of relief or even a distraction makes it all worth while. But then that spare just stopped working after only three uses and found resin seeping onto the batter so I cleaned it all again including the battery and the same thing happened and appeared the majority of the resin seeped out again and I am using tiny small cylindrical match head size. So I cleaned all and waited to buy a replacement cup from the smoke shop I purchased my PUFFCO+ from, the replacement resin receptacle cost $25. That one worked great for about a week then while cleaning it with Q-Tip the bottom of the cup pivoted like valve and could not be straightened or used. Basically have given up it is a great idea but obviously still has some bugs. Also the little ceramic tip a great idea though brittle mine broke the last time I cleaned dropping it from my hand to the desk top I was sitting at. Everything about it looks beautiful but it seems it is all so twitchy and brittle and I really need something more reliable for the money!
Hi Tom,
Oils of varying types can be used in the Puffco — the more solid the better! Using any liquids in the chamber will often result in leaky, gooey messes! Please hit me up directly to find out exactly what happened to those chambers of yours. Happy to help!!! [vinson@puffco.com]
Well I thought this was all done, but I got an email from Vince reminding me that my order was not in the labor day sale window and that my situation is unique and can’t be honored every time. He’s continuing to email me chastising me for not cancelling my order and how that would have been less of a hassle for them. Seriously now, avoid these guys like the plague.
Hello,
We were happy to honor your request. No one was trying to chastise you, but we simply wanted to let you know this wasn’t a normal practice and you stated that canceling the order was easier for us when in fact it wasn’t since our warehouses and HQ is closed during the weekend. The best way to avoid missing out on any sales for the next promotional event or any deals on our products is by signing up for our email notifications on Puffco.com! Have a wonderful day!!!!!
Going to update this as Vince did get a hold of me and did take care of me. I do wish that I could post all the previous emails here to give everyone some idea of the headache I go through with the original support guy (Puffco John) only writing me like once a day.
In all, I really like this pen, it was recommended to me, I looked at reviews all over etc. It’s great, exactly what I ordered. Their support was initially total garbage but Vince does appear to care about you and provide you with good customer service. I’m still pretty irked at the week full of back and forth emails to someone that couldn’t care less that I had an issue and seemed only too happy to process a return for me.
Hi!
I understand your frustrations and we are still happy to speak to you for a resolution, but it’s always recommended that you cancel and re-order to expedite the process.
Your order was sent and when the package leaves our facility, there is little we can do leaves for your residence. Whatever we can do, however, we’re more than happy to help with. Sorry for the inconvenience and we look forward to hearing you via zen-desk again. [vinson@puffco.com]
Ordered from these guys after work this last Friday, which was apparently a few hours before their labor day sale. Rather than cancelling and reordering like a bitch I sent them an email to see if there was anything they could do to help me out. Got the most generic, form-filled, unhelpful responses from a Puffco John on Tues basically saying too bad so sad. Get a vape pen with good support behind it, not these guys.
I’ve used most pens on the market at sometime or other Dr Dabber puffco galaxy source etc puffco makes the best pruduct and there customer service fixes issues fast
Thanks Bill for your kind words!!!
I had my Puffco Plus for 3 weeks before both coils went out. The first went out in a week and I thought maybe it was a fluke. Then two weeks later, the other one is gone. It clearly states on the website that “We do not warranty any used chambers/coils, mouthpieces or darts.” Good idea by Puffco, otherwise they’d be losing money replacing their crappy coils. I really wish I’d done my homework before trusting the guy at the shop on this one. I’d return it, but they don’t accept returns of used products, of course. Who would want to stand behind their product like that? Complete waste of $100.
Hi Alex,
We only want to provide excellent customer care and deeply apologize for your struggles. Please reach out to my e-mail vonson@puffco.com
Looking at your review I would like to take the opportunity to make up for your negative experience.
Being that we would never want to leave a customer abandoned in a situation like this, we understand that you have a legitimate issue. Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils.
While this is not how we normally cover this part under our warranty policy, I am happy to provide a replacement as a one-time courtesy if deemed defective out of the box.
Please let me know how you would like to proceed in the matter, we’re happy to help!
This is my third vape pen, I’ll say that the customer service has been nothing short of remarkable, and have replaced 2 units from my original one.
The first time the battery and chamber got stuck together because I put too much concentrate and it melted the piece together.
The second time and third time the blinking light was weak when I got it and it just eventually died.
They have ALL crapped out in less than a year. Such that I’v given up at this point. I’v never had a product need to be replaced 3 times..
It’s too bad as its a gorgeous pen, the dabbler and ceramic are a great idea, but reliability is non existent not to mention the battery life isn’t the greatest .
Moved on to Dr. Dabbed in hopes of better
This is my third vape pen, I’ll say that the customer service has been nothing short of remarkable, and have replaced 2 units from my original one.
The first time the battery and chamber got stuck together because my concentrated melted them
The second time and third time the blinking light was weak when I got it and it just eventually died.
They have ALL crapped out in less than a year. Such that I’v given up at this point. It’s too bad as its a gorgeous pen, the dabbler and ceramic are a great idea, but reliability is non existent not to mention the battery life isn’t the greatest .
Moved on to Dr. Dabbed in hopes of better
Hi!
It is sad the issues this has caused you and we are eager to have you guys reconsider having us troubleshoot or replace any parts that are causing any issues with your device and continue being a valued loyal customer with us.
Don’t hesitate to contact me directly on my email vinson@puffco.com for devoted help with your problems with the device.
Our team is always happy to assist!
Unfortunately all of the bad comments are true. I read that the Puffco Plus is faulty and hoped that mine would be different but after 3 weeks some cable from the battery to the chamber broke and the unit no longer works. I’m assuming its because of the new “coil-less” design that it has so many bugs. Gotta go to a head shop after work and get a cheap one (which usually last longer) but eventually I’m gonna get a KandyPen. I’m not interested in warranties or fixing it, I just want it to work.
Hello,
We appreciate your feedback as well as anyone who expresses their concerns on these forums.
We have all type of reviews and most of them are positive. We have some customers that voice their frustrations before the claim process is complete and we do our best to follow-up with anyone disgruntled with the product. It is the nature of the business and we are happy to tackle any issue that may arise.
https://www.youtube.com/channel/UC3WH9tZ3cZCY8YhAr1RXk4Q
https://www.youtube.com/watch?v=9YSl4NvMfe0&t=424s
It is unfortunate the nuisance this has caused you and we genuinely hope you guys reconsider having us troubleshoot or replace any parts that are causing any issues with your device and continue being a valued loyal customer with us.
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils. The Plus atomizer is much more powerful than that of the standard battery, therefore depletes battery life quicker. If you were to use your different brand battery on a traditional vape pen atomizer on the Plus battery, the battery life would be much similar to our older model if not better.
I hope this gives you a little more insight on what makes the Puffco Plus stand out and please contact me directly on my email vinson@puffco.com for more assistance with anything Puffco.
Best!
Looks like the vast majority are not only negative but you have a significant portion of your customer base that looks at PuffCo as scam artists. I am one of those customers.
The Puffco plus never worked the same after the first use.. and the extra chamber didn’t work AT ALL out of the box.. we ordered the pro 2 thinking they had fixed the kinks like any other product and are currently waiting on our THIRD replacement. Customer service has been okay but it is still a pain to deal with. I went ahead and purchased the KandyPen and it is truly amazing! When I went to get it the guys at the shop were still trying to push puffco on me and couldn’t believe the troubles I was having.. I started to think maybe I was crazy until I came here…. Nice to know everyone is literally having the same problems as we are. Such a bummer..
Love these things
So happy you enjoy!! <3
I own two retail shops and until today have sold Puffco. It’s a fact, Puffco’s customer service sucks big time. Trying to get something replaced is such pain in the ass. I sell 10’s of thousands of dollars worth of vapes a year and Puffco is the only company that requires video proof that a battery isn’t working. All the companies we deal with simply replace what we need so we can continue selling their product and take care of our customers. I’m moving on to equal, if not better pens like those mentioned in the other comments. You might like your Puffco while it works but trying to get a warranty issue addressed will make you crazy.
Looking at your review I would like to take the opportunity to make up for your negative experience.
Being that we would never want to leave a customer or shop abandoned in a situation like this, we understand that you have a legitimate issue.
If you can’t get us media assistance that will help us determine the true issue, while this is not how we normally cover this part under our warranty policy, I am happy to provide a replacement as a one-time courtesy without media assistance although that is our only way to account for replacement parts and to determine the true nature of the issues you may experience. E-mail me directly on vinson@puffco.com to get this resolved.
Started out great, however after <2g worth of oil vaped, both chambers that came with it have stopped working. So it was cool for a couple days. Not worth the price.
Hey Jeremy, it sounds like your battery has a weak connection. Please email on vinson@puffco.com to get that replaced as well as a possible chamber replacement for the hassle. Happy to help always!!!!
Mine stopped working after one use!! It heats up but nothing happens. Very confused.
Hey Natalie! There could be a variety of reasons why that could be happening, all which we can help remedy today. Please hit me up directly at vinson@puffco.com for more.
Puffco Vince says below that chambers will last a month plus – I am having chambers last about a week. I’ve tried every tip listed below and the results are consistent – new chambers work fine, but degrade in performance after a few days and then fall off a cliff and dieafter a few more days. I’ve has a Puffco Plus for about 6 weeks and I have 4 dead chambers, one that is on its way out and one new one waiting for its week-long run. I recommend that you look elsewhere – that’s what I am doing.
Hey Bruce.. I’m curious to know what is happening? Is the chamber heating up?
Bruce I’m only wondering because we got one less than a week ago and I’d say about two days in it seem to stop working . Upon reading a few things on the internet (I had just typed in puffco plus chamber) I found a really helpful review that said even the tiniest little speck of dust can interfere with the two gold battery connections and cause chamber to not heat (there is one on the back of the battery and there’s one at the bottom of the chamber piece) says to take a Q-tip dipped in ISO and just make sure those contacts are clean. I did that, put it back together and it worked amazing. I am just trying to offer a little helpful piece of advice, not sure if that was your problem but figured that if I can help at all, why not? Maybe this will be helpful to someone else. Lol.. because I got very upset and frustrated. I take good care of things i spend good money and knew I really couldn’t have screwed it up that bad, that fast. The gold connectors are exposed when you charge it. So i guess dust got on it and it would not work. But overall it seems to be working great now!!! Hopefully you can resolve your issue soon too!
Hey Bruce, that is certainly not a normal time span for your chambers. Your battery might be going out and fainting the connection to the atomizer. I’m more than happy to take a look via e-mail or our social media platforms. Don’t hesitate to hit me up!
vinson@puffco.com
Vinson I’ve read this entire thread and all the faults seem to be the chamber in some way, possibly it getting clogged. What is the fix you have been giving to these customers? Ive been looking to get the Puffoc Plus for awhile and am a little worried after reading this.
Three broken units within 3 weeks common ! Seems like leakage of oil into the battery area causes the battery to be yanked out of it’s solder and stops working. Time to try another brand.
Hi Peet,
Understand your frustrations but keeping your connection pins clean at all times is essential for optimal use and longevity. E-mail me anytime on vinson@puffco.com to remedy any issues you have.
This God forsaken POS has let me down multiple times now, especially when on freaking vacation. I’ve had crap Chinese coils that were infinitely more reliable than this. Please stop giving these scam artists your money and go buy a Source instead.
Not sure what the issue is but if you e-mail me directly at vinson@puffco.com I can help make a positive experience for you!
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils. I’d love to assess what’s going on so we can move forward and get your device working again. Please e-mail me directly at vinson@puffco.com!
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils. Happy to look at why it’s not lasting during your vacation.
E-mail me at vinson@puffco.com or any of our social network message inboxes!
Greetings
I’m new to this vape market. I need helpful advice to shop for a vape that I can use with oil liquid?
Our products are designed for essential oils of varying types — the more solid the better! We advise against using any liquids in the chamber as this will often result in leaky, gooey messes!
Our batteries are 510 threaded and will work with most preloaded cartridges.
Any material used in the device please beware that the thicker the viscosity, the more often you will have to maintain the pen.
I was told about this pen last night by my nephew and how great it was. So I started to do some research on it this morning. Glad I did. The problem with most all atomizers, aside from being cheap parts being made overseas, is design. More specifically the path of airflow into the coil. I see this coil has the airflow holes in the side of the cup, like almost every other pen on the market. Most of these coil’s, regardless of the brand name on the pen, are really really similar, and most likely made by the same manufacturer’s. No one is reinventing the wheel here, these are off-the-shelf parts from manufacturers most likely in China, that pen companies design a new housing around. The Puffco Plus is very similar to the Ooze GooRoo 2, the Puffco Pro has the same style burner as the Ooze Glacier. The burners are very similar. OK back to the design problem. Airflow comes in the sides of the pen at the parting line between the battery and the coil, and continues up into the atomizer chamber. Even the best shatter when heated is a sticky gooey mess. Who doesn’t expect those holes to get plugged? Of course they are going to get plugged. The wax inside the chamber heats up, rises and oozes into the holes, gravity/heat let it run down into the vent holes when you’re not hitting your pen, and then when it cools the airflow passage is blocked off. That burner is done. There is no saving it, throw it away. I have for my own personal use, an Ooze GooRoo ceramic cup vaporizer pen. The ventilation holes are about 3/4 of an inch ABOVE the burner, the vapors float up, mix with the air and come through the mouthpiece. I have had it for almost a year and a half. I’m on my second burner. They no longer sell this pen so I pick up burners/batteries as a precaution when I see them. It is a rock solid pen that costs $35. I also believe that’s part of the reason they don’t make it anymore. There’s no market for replacement burners because they don’t go bad very often. I’ve seen one or two other pens on the market that have the ventilation holes above the burner, as it should be. Anything else is just a redesigned version of the same old thing.
Preach!!!
Bought mine about three weeks ago, worked great for three days then just died. Grabbed the other chamber, it didn’t even work. For 130 dollars, you kind of expect more. If I would have seen these reviews first, I would have never bought this piece of shit. I’m talking with customer service now, hopefully they’ll send out a completely new unit. I should have went with an source Orb 4. Wow puffco, get your shit together or stop trying to sell a piece of shit for a high end price.
Piece of junk.
Worked great for a few days, than inexplicably stopped.
Customer support was very friendly, responded to emails quick, but never sent the replacement chamber they promised.
It comes with an extra chamber, so I keep using it with the second chamber.
Three weeks later it’s dead again.
I’ve had $15 gas station vape pens that lasted longer than this $130 piece of shit.
After I sent some more angry emails, puffco has remedied the situation.
They (overnight air) mailed me replacements for both broken chambers.
I’m hoping the replacement parts hold up better than the original.
When it’s working the puffco plus does hit great.
Did the new ones work better? They’re sending me out replacements, I hope these are better.
Hey Thomas,
Not a problem, I’m glad to hear that our team was able to assist in the matter.
Please reach out with any other questions or concerns, we’re happy to help.
Thanks for choosing Puffco and have a great day!~
They sent me the replacements back in june. It is now the end of november (nearly 6 mo). I’m still using the first replacement chamber every day with no real issues.
The new chamber does seem to clog more easily than the originals.
Makes me think they changed the design/manufacturing process in some way. The amount of similar bad reviews tells me they had a whole run of lower quality defective parts.
Hope they have all the issues sorted out.
I’m quite happy with my puffco plus.
Hi!
Not a problem, I’m glad to hear that our team was able to assist in the matter. So sorry for the hassle you’ve experienced.
Please reach out with any other questions or concerns, we’re happy to help.
Thanks for choosing Puffco and have a great day!~
The failures of the chamber to heat up and yet the battery lights up is inexplicable by design
VINSON?: I specifically would like to know after spending much more time servicing and attempting to fix than this is worth–WHY IS THE CONNECTION BETWEEN THE BATTERY AND THE CHAMBER FAILING??? SERIOUSLY??? Why design and sell pens when you fail to make a fundamental connection between the battery and the chamber that can last longer than a couple weeks???
It’s also very telling that you don’t have a customer support 800 number
While I spend allot of time at my friends VapeStore–and I help out with the cleaning and diagnosing problems–I AM GOING TO GIVE “NO” recommendations to all who come in and inquire about PuffCo
While your design is a: “TotalCompleteEpicFail” the business of no 800 number is not excusable–so I’ll be watching if you guys can make any improvements that I might reconsider–but the design has to work; reliably, continuously, and not fail for minimum of six months–also I want to see an 800 number
Until then I’m telling all my followers that PuffCo products receive my lowest rating: “TotalCompleteEpicFailure”
I’d like a total refund from you for having audacity to charge for a product that’s designed to fail and service that’s designed not to be helpfull
Contact me: John, at my email please
John,
We’re sorry for this inconvenience, however, we are bound by the warranty policies prescribed us by our manufacturer. We appreciate your future understanding in this matter and we hope to get your pen working again.
Let me know if I can still help you with this dilemma, I’m happy to do so.
Don’t buy this piece of trash…get the saionara atomizer by Humboldt Vape tech…blow clouds around these fucking jokers at puffco. Not only is their atomizer a piece of junk, but their customer service sucks. John is a douche who never replies…avoifd this product at any cost
I’m so sorry your experience was less than ideal. I’d be happy to make up for that right now. Please hit me up directly to start fresh!
I’ve had the plus less than 2 weeks and it’s already failing to heat either chamber. One failed and the other failed shortly thereafter. I’ve carefully cleaned, multiple times, the threading and contacts. The battery still charges so it appears to be the chambers. I’ve not overheated either unit – so what might cause these failures? I submitted a request with Puffco support, so I’ll see. I wish I’d seen these reviews before buying.
Hi Eric,
I’m glad to hear that our team was able to assist in the matter.
Please reach out with any other questions or concerns, we’re happy to help.
Thanks for choosing Puffco and have a great day!~
Puffco is sending both new chambers out to replace mine that broke. They are standing behind there product. You cant ask for more then that.
With that service you got nothing to lose. It does hit big.
Hi George,
Not a problem, I’m glad to hear that our team was able to assist in the matter.
Please reach out with any other questions or concerns, we’re happy to help.
Thanks for choosing Puffco and have a great day!~
I have not been happy lately with puffco, i expressed my concerns and that I’m sick of emailing you. i feel like it was begging. they reached out and didn’t stop, i gave up, but they got me to respond , they care. will see what happens ?
can someone explain why puffco plus breaks after cleaning, and can we take it apart to fix ?
Does the chamber spin and unconnected the wires inside? I’m dying to know why it breaks w a q tip. its crazy.
if you buy do not clean with q tip . don’t do it. use iso don’t rub on the side of bowl. trust me.
Only gently wipe the walls and base of the Plus chamber with a tightly wound cotton swab. If you send me a video, I figure what is going on with your chamber. Happy to do so!!
I wish I would have found this review/comments 2 weeks ago. Picked one up along with an extra chamber. As of today I’ve gone through both chambers provided. Both went after simple by the book cleaning. Let’s see how long this last chamber holds out. Seeing this is a constant and known issue. I highly doubt I will be rushing to purchase more chambers any time soon.
Mine did the same after I cleaned with q tips the chambers broke, how?
We can help you out! Please contact me directly so we can get started :-)
Hey Chris,
Your chamber should be lasting longer. It would be my pleasure to help you with that. So sorry for the hassle!!
Ha, wow!!! Everything here is true. Despite everything everyone else said I still had to try it out for myself…everyone here is dead on. Right after I cleaned the first one with their provided q-tips, it broke. The second one broke 3 weeks later after doing nothing. This thing does hit like a champ, but why would I spend $25 twice a month for new chambers. 50×12+120=way too expensive for me…let me know if anyone fixes the problem
Great pen but don’t clean it . I know it sounds dumb, but if you clean it it will break promise. and puffco doesn’t seem to wanna deal with it, I know why now cause they all are breaking. great pen when working.
Check our new cotton swabs, the best way to care for your Puffco products.
Gently wipe the walls and base of the Plus chamber with a tightly wound cotton swab. Using Sesh Mode to clean is for heavy users and severe clogs. Cleaning is dependent on the user: if you are a heavy Puffco Plus user we recommend cleaning every 4-5 uses.
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils. 3 weeks is a little short for the lifespan on that chamber.
Depending on the user, chambers will last one to three months. Some of our users have maintained a great chamber for even longer. Frequent use on the highest setting (White) will present a shorter lifespan. We recommend the middle setting (blue) for daily use. Packing the chamber beyond capacity may cause damage to the chamber/coil. Also, please be aware that using any tool to pack or clean the pen can damage or short the chamber
Always reach me directly via social media or my e-mail address to solve any issues with your Plus ASAP!
I like this pen a lot but after one week of very careful use the chamber has stopped heating. I’ve kept it upright. I’ve cleaned it. I have taken care not to overfill it. To get one week of use from a chamber costing £24 is just not viable. I thought I had found a great product but am now hugely disappointed.
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils. A week is too short of a lifespan for any of our atomizers. Please contact me to figure out this issue. We only want you enjoying the product as efficiently
Hi Marten,
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils. Let’s figure out why your chamber isn’t lasting so long. Happy to do that for you today.
Nice design, but incredibly unreliable product. I’ve owned it for six months and had to have the battery replaced three times and the chamber replaced three times. Not worth your money. Customer service make you jump through multiple hoops to prove your case, this is not a miss use issue but a poor design issue.
Hi Robert,
We’re sorry for the hassle and please hit me up directly to figure why you need those parts replaced so much. Ready when you are!!
The first puffco Plus vape pen I bought lasted about a week or less when the electric probe in the battery section came loose on lost its connection. Liked the pen when it worked so I reordered another battery base which I have not received yet. In the beantine I bought a second puffco Plus pen and lo and behold a week and a day later even though the battery is still intact it will no longer heat the atomizers. Not the existing nor the brand new atomizers. This product hits great but not a practical item to purchase. To big a hassle to send back parts. Highly reccmmend avoiding this product. I am a senior citizen that has been around and tried almost every new gadget that cmrs out. This products workmanship and quality are very lacking!!! They may have a lot of awards from High Times but those opinions are based on on the spot use not any ongoing. Once again avoid the puffco Plus product at all costs and tell your friends. I make at least a cup a year and I will sure spread the word about them!!!
It could be the chamber ,my chambers all broke, but maybe its my battery now? Either way this pen sucks customer service sucks, you know there is no phone number. Im so disappointed in everything about this company. I was so excited when I got the pen. It is a great pen when working,If they had any costomer service id probably keep buying chambers.
Hey G,
Sorry, your experience wasn’t excellent as it should be. I’m here to make up for that. Please contact me directly to see what we can do for you today!
Hey Lee,
We appreciate the feedback. Please hit me up directly on my e-mail if you need the best advice and to see if there is any way we can revive your pen hassle free.
-Happy to help!!
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils.
Appreciate your feedback and we’re always happy to get you going with your pen ASAP. If that isn’t what you experienced, please hit me up directly to solve that.
Great customer service! I was really shitty at first because the Puffco wasn’t living up to its name.
Vinson helped me trouble shoot and I was good to go!
No phone number. No pens work. I would appreciate a call back 602 206 1531
We don’t have a phone line Larry, but we’re very glad to take care of you. Please contact me directly on my e-mail or via social media to get your pen working efficiently.
I recently bought a Puffco Plus while I was in Brooklyn. It worked great for the first couple of weeks. Went to use it while I was at a Method Man, Redman, Snoop Dogg, Berner, and Cypress Hill concert and it didn’t work. Very Disappointed! The ceramic chambers seem to go bad pretty quickly as a lot of other people seem to be having the same issue. It also requires a lot of cleaning.
Hey Josh,
That shouldn’t be happening. So sorry for the bummer moment. Please contact me directly anytime you have an issue with your pen. I can get it working in no time.
I posted earlier love the pen still do when it’s working right . My first chamber broke fist few times . Took awhile to get it you have to email eachother back and fourth alittle too much. Other companies if it’s broke right away it’s fast send it and they send a new one back. That being said they took good care of me and got me a new chamber. I’ve used the new chamber only 2 months if that and the replacement chamber broke. I probably won’t email back and fourth cause it’s a big hassle for me. So I’ll use my spare chamber and find a better pen . If the chambers didn’t break after you clean them they would have the best product out there. But you get the feeling they didn’t know these chambers break easy and they wanna control the returns as much as possible. If they had a phone number would be nice too. My advice put very small amount in never clean the bowl just the threads .I cleaned two bowls with qtip and broke both each time. After you clean it doesn’t fire. Knowing what I know now I would try another pen one w a customer service number so I can hear in there voice if they really wanna help me .
Our products have less metal and glues compared to our competitors, so it takes more energy to heat our atomizers for a cleaner taste of your concentrated oils.
Depending on the user, chambers will last one to three months. Some of our users have maintained a great chamber for even longer. Frequent use on the highest setting (White) will present a shorter lifespan. We recommend the middle setting (blue) for daily use. Packing the chamber beyond capacity may cause damage to the chamber/coil. Also, please be aware that using any tool to pack or clean the pen can damage or short the chamber.
Always happy to help on any of our support lines via social media!
I recently purchased a Puffco Plus about a month ago. I watched hours of reviews, tutorials, etc. saw all the warnings about faulty chambers, bad supply batches etc etc. I despite my better judgement still pulled the trigger on the purchase.
1 week into ownership. While cleaning with tight winded percision tip cotton cleaners and gun patches after a single sesh mode, only loading tiny amt of product (size of pen tip) and never overheating the unit with a max of 3 pulls. The first chamber failed to fire up anymore. Dead…..
So I go into my trusty puffco box. Get the other chamber, it fires up no problem. Cool battery is fine, chamber dead. I move on with life, fast forward about 2 weeks later
Same thing today. Chamber #2 dead. I didn’t do ANYTHING wrong. Pen spends its whole life vertical, even storage, cleaned to specs, no clogs etc but to baby this “Ferrari” and spend more cleaning time and care than I have with any piece in over 15yrs to have it fail 2 chambers in less than 1 month is unacceptable. Bad parts, and until it’s verified the issues are fixed I NOT recommend a Puffco Plus to anyone I know :(
For the record. When it worked it was a fantastic device I just don’t understand the ultra high failure rate.
That sounds like an unusual lifespan for your chamber. Let’s figure out how that happened and get you a replacement part right away.
Please hit my e-mail directly or catch me on our social network outlets to get your pen working as intended.
How does that sound unusual? I just read st least 2o similar reviews written within a 3 month span. I just bought one online and it hasn’t even arrived yet and I’m already regretting it.
It’s my birthday so I was very excited to receive my puffco+ but it didn’t work. I’m dissapointed there is no 1-800 number to contact anyone. I need customer service to resolve this issue ASAP.
Always happy to help! Please reach my e-mail directly to get started!
I love my puffco plus, I get a nice smooth hit in between load screens while I’m playing video games. It has small clouds, but you really taste the wax. I only put the good stuff in it because, when I first got it I was over packing it with crummy product, then it stopped working. The customer service guy Vinson explain me to me what I was doing wrong and hook me up with a discount code to get a new chamber(he didn’t replace it because I fucked it up). Ever since then I’ve been careful with it, and it’s been good to me.
Ive been reading this entire thread and all the faults in this product seem to be the chamber. Im guessing its getting clogged somehow? Can you explain what you were doing wrong?
I had an issue with with a chamber for my Puffco Plus that wasn’t working. I reached out to customer service representative, Vinson, and he was able to help fix the problem which turned out to be that it was only clogged.
Is the ceramic plate supposed to turn black ….is that ok ? Its still working but the plate is 90 % black …
It is normal for the bottom of your Plus chamber to blacken or darken over time, just as a ceramic nail typically would after some use. This should not in any way affect the overall performance of the chamber itself.
The mouthpiece, battery and threading can be cleaned by wiping with a cotton swab dipped in ISO. Do not soak any gunmetal parts of the Puffco Plus in rubbing alcohol.
Damn thing didn’t work when I got it home
Dave! Hit me via e-mail to figure out what is going with your device.
Hi Vinson,
I bought a ceramic chamber for the puffco plus a couple weeks back and it just stopped working on me. I never soaked it in anything to clean it I would just stick a dry paper towel in there to clean it and had no problems. I’m not sure why it crapped out on me so fast. My email is tyhurrle@yahoo.com
Thanks!
Love mine. I put a corn kernel sized boogie on the tip of the dart so it smashes onto the plate when the mouthpiece is screwed on. Low setting (green) 5 or so hits then a quick swab with a q-tip & re-load. Had it about a month, no probs
Bought a puffco plus, worked for five days then quit out of no where. Says its fully charged yet won’t heat up at all in any mode on any temp setting. Never put to much in, cleaned it often and carefully, always kept it upright yada yada yada…..I can read and follow instructions. This thing sucks. When i contacted customer service immediately they said only the battery and charger are covered under warranty.. and that i should include a video of it not working because that might be helpful for them, WTF? So basically they are trying to nickel and dime after i spent 120 and it stopped working in less than a week. Still waiting for their next reply. DO NOT BUY!
So sorry for any difficulties experienced! Please hit me up directly so I can get you up & running again.
The same thing happened to me. On day 5 my battery just flashed and wouldnt charge. Luckily my local guys swapped the battery for me but then today at day 8 my first atomizer died. Terrible. My dank fung lasted way longer.
I’m sorry you fucked your puffco up and now are stating they suck but I really think you should give puffco another chance dude never have had a [eeen so good I ow 3 myself
The problem with this is the shitty battery that only lasts for 20 hits. After 10 mins of use you have to charge it again. The air flow is horrible and the chamber becomes clogged every couple of hits. Don’t waste your money on this cheap Chinese crap like I did. The whole point in buying this pen was to have something portable that I could use throughout the day. I don’t have time to constantly charge this after dying every 10 mins.
The Pro 2 is what you would use to stretch a dose over an extended period.
The Pro 2 is a follow-up to our coil based Puffco Pro. The Plus is still our flagship coil-less system, but it sounds like that might be more up your alley. None the less you should hit me up so we can figure out how to get you an A+ experience.
I like the plus alot more than the pro. I had my plus for over a year and no issues. In the short two months I’ve had my pro, I am on my third battery and third chamber. The batteries have been covered under warranty as they keep falling apart. I was told by Paul at Puffco that you can expect a chamber to last one month on daily use, and at $20 a chamber, you’re spending $240/yr. I would run away from the pro if you are tight on $$. All the Pro’s about the pen are true, it just the reliability factor for me.
I will hit the negatives first for the haters. Placing your product on the dart and then screwing on the lid, allowing the Adam miser to heat the product with the intent to have it melt on to the heated plate, doesn’t work well at all. Next, you have to make sure the product is placed directly on to the plate, if any of it gets on the sides, it’s pretty much a waste. Next, the lid comes and screwed kind of easily, and in general the space in between the bottom of the lid and the tip of the ceramic chamber gets sticky and difficult to clean, so you have to do it regularly. A couple last things, I feel like you really have to follow their directions about not hitting it more than number four times. Are usually hit it number four times on sash mode, waiting like one minute or so in between . And obviously, like any pain, the first few its taste the best and feel the best, and you have to clean it regularly, I just twist up some paper towel, turn the pan upside down, put it on sash mode, and when it’s done, just clean out the inside with the twisted paper towel, pretty easy. On to reiterate a lot of the positives that have already been mentioned. Looks dope, quality materials, doesn’t get clogged if you clean it out after every few bowls. Best over all hit from any pen I have tried, and I have pretty much tried them all. Good taste, smooth drag, you don’t have to drag it hard at all, doing that actually get you a worse it. Nice for smoke, and the smoke does not burn or feel too warm. Better over all hit than any type of nail, any coil, any pre-filled cartridge. I’ve been medicating for over 15 years, have only been using concentrate for the past five years, and feel like this thinking only get better as they keep doing revisions, I really hope they come out with the chamber or you could just stuff A whole gram up in there ha ha ha ha Ha ha ha. My bad for all the typos, I’m doing this on my phone and didn’t feel like typing it out, so I used voice dictation. Two baked to go back and correct it all. Peace.
These tips are amazing!! So happy our community is willing to share their troubleshooting tips that will keep the device working smooth. I’d like you to contact me directly if you have any questions or concerns at all.
Disappointing Customer Support
I have attempted to submit this 2 star review in the review area of Puffco.com. They apparently don’t accept anything but a 5 star review. It is noted that Puffco only prints 5 star reviews. Does this practice reflect ethical and honest business behavior? This review will be submitted elsewhere and be available to potential customers.
The Puffco Plus is a nice unit and will probably be adequate when used as intended. The problem is customer service and support. Don’t hope to get satisfaction if you have a problem. They are not in the business to assist customers and don’t seem to value their reputation.
Puffco has the following statement on their website:
“All orders placed before 3PM leave our warehouse the same day or soonest business day possible. We do not guarantee arrival times for any shipments unless specifically requested.” The first sentence is blatantly false.
The initial sentence is a false claim unless you can claim it was not “possible” to ship an order with more than an 1.5 hours window. My order was placed through the Internet, shortly following a series of communications with Puffco. During the communication I was assured the part I needed was readily available. I ordered the part and received an order confirmation from Puffco at 1:21PM, 02/03/2017. Based on information provided by Puffco I expected my order to be shipped on that date. It was a “business day.” Customers depend on, and pay for, that service based on claims by the merchant.
To make this short my order did not arrive at the USPS facility in Brooklyn until 02/06/2017 at 9:59PM. It did not get underway until 02/07/2017. That is not what customer’s expect or pay for when then are charged expensive shipping charges
The Puffco reply included blaming the United States Postal Service rather than accepting responsibility. Their reply in part was “I do see where your order was placed and confirmed on Friday, Feb. 3rd at 1:21PM, and one or two things could have happened: either USPS had already departed our facility with their last pick up for the day (they generally come at or near 3PM, but the time varies, especially on Fridays as they may come earlier in the afternoon), or your shipment was not created exactly at that time due to other pending orders and the cut off was not made. USPS does not pick up packages on Saturdays, so the next official business day, Monday, would have been the day that your package would have started moving through their system. In either case, though, I apologize for any delay and want to assure that this is not of the norm; we do, however, expect delivery within 5-10 business days via USPS (depending upon your location and proximity to our New York warehouse).
Also, it does bear to mention that USPS often lags somewhat in updating their tracking info, so what you see as far as the origin scan and the scans directly after that do not often reflect the exact time of item pick up. No one knows why this is, but it is a common issue with USPS tracking that I myself have experienced – and been frustrated with just as you are.”
So, when you see “All orders placed before 3PM leave our warehouse the same day or soonest business day possible.” on their website as you commit to their inflated shipping charges be aware that is not something Puffco will stand behind or take responsibility for. Know before you purchase. My Puffco Plus was a holiday gift and my experience with the company has not been favorable.
We’d love to fix all that! Hit me up on Facebook chat and we can move from there. :-)
Iv been using this pen for 2 weeks now 3 times a day and I love it. It was fully charged right out of the box and produced great vape hits on the blue setting. Iv cleaned it about 5 times I’d say but I just like to have a clean atomizer haha. It only take 25-30 mins to charge aswell and thats a huge bonus in my eyes because iv heard of some pens taking up to 2 hours to charge and I don’t have the time to sit around and wait. So far I am very pleased with the puffco plus.
When will the video review be posted?
I’ve had this pen for a few weeks now and love it. Well made, compact, huge hits,helpful dart, good battery life and coilless! I was wondering though, does anyone who owns one know how to tell when their oil is kicked? I usually just swab the chamber when the contents get dark and runny,or it makes me cough like hell, but I don’t want to be wasting the goods…
C-137?
Wubalubadubdub!
Gets clogged with most materials. expensive chamber replacements. very unreliable. I have purchased 2 and many replacement chambers. moving to source 4.
Not sure what Pen you are using, but it’s incredible. Never had issues with this pen and it always delivers. You might be putting too much oil in there, as this pen makes no mess.
I hear ya. I am on my 3rd chamber in two months! I am also on my third battery in two months. The contact keeps coming off. They are covered under warranty, you just have to be out of your pen a few days until the new one shoes up. Go with the Puffco Pro
Hey Mick, please contact me straight up to figure out what is going on with your contact pins? I’m happy to find the resolution with you.
i wondered should i pay $109.00 . Does it work better then the coil pens i bought at tobacco store? Heck yes, unbelievable pen huge hits ,like a little dab rig in my pocket.so worth it. taste is great at 1 an 2 level have not tried the hottest setting yet no need. I did get sticky on my threads using the dab tool,but still great tool.Im getting to high i didn’t expect it to be this good.
That is what I like to hear! Let me know anytime how we can keep you puffin’ with us for a long time.
I’m reading all these comments from ppl but their back in the first 6 months of 2016, all I can think of its the first batch because I just got mine and it’s great, and I can bye replacement parts from a store locally in san antonio, iv had 4 friend bye it too cuz they loved mine, and yes it needs to be cleaned every three days, but I smoke on mine all day long, love this product, sorry to hear the first batch sacked but for a new 30 coil I highly recommend u give them another shot, ohh yeah and when vapeing keep the pen up right and don’t use the dauber dart, ne thing to keep the oil off the threads and walls! Cheers pplz
So happy you’re enjoying as intended. I appreciate the love and if there’s anything you can think of that I can help with, please don’t hesitate to reach me on any of our social media pages!
Great device.
Clean the mouthpiece and bowl piece with running, scalding hot tap water and dry the bowl piece by a heater or in the sun for a few hours. Maintaining this Puffco Plus in this way is essential to long term use and reliability.
Same here. I’ve been using mine over a week now, and as long as I put a slight bit of maintenance in it, it’s great. I can get any kind of hit I want, nice and covert. No clogging or heat problems. Battery lasted me 3.5 days, hitting 2-3 times a day, and it lasted for 1 full day of hitting it often into the night with some friends.
Gets clogged very easily.
You are not correctly using the product. Put a rather large dab in there not a gram… Your fault.
Mike, I’d love to provide tips on how to unclog or get to the bottom of why it clogs too easily for you. Please contact me so we can get started!
If you follow the directions. It’s perfect … never hit it 4 times in a row. Use as directed. Don’t tip it sideways. It will NEVER clog.
Silly people
No way. Clogs constantly.
I can fix that! Contact me on any social network platform or e-mail me directly!!
Hey Vinson how can I contact you?
I tried to unclog my chamber and when I tried to use it afterwards, it wasn’t heating up. Looked like a connection issue with the battery so I cleaned the gold parts with ISO but still no luck.
Wait I’m tired I see your email ^^ lol
We love the way you use your device! Thanks for choosing Puffco and never hesitate to reach me directly. I’d be happy to keep you going strong with our devices.
Not sure why all the flack. I’ve tried all the pens on the market. Had mine for 2 months. It’s a work of art. Best vape hands down!
Appreciate the support! Please hit me up anytime if you need anything at all!!!
In case I wasn’t clear. I hate this piece of shit and will never buy a puffco product again. I hope they crash and burn and fold. Made getting high a fucking hassle
Pos is always clogged no matter what. I absolutely hate this thing and feel I wasted my money
Operator error. Gotta be smarter than the pen. Never had problems with mine.
Thanks for the support! E-mail me directly if you need anything at all.
Hey James, please contact me directly to see why your atomizer is clogging up so much?
Greetings Mr. Vape Critic, I have an issue with this outfit -Puffco, and it is far to common with manufacturers of many products. I purchased 2 Pros having read it was deemed ‘Best’ by several reviewers. The manufacturer suddenly and without notice (according to retailer) ‘disappeared’ the item from its website. This was no bankruptcy or safety recall! Crucial replacement parts were no longer available -for an item deemed ‘Best’ 4 months earlier! The retailer assisted by finding suitable parts, but I wonder how long that situation works out. My question to you is this: what assurances does puffco offer that should I purchase a ‘Best’ again that they will continue to service customers, or offer significant discounts for new ‘new’ best items as rendered by unsuspecting critics? I would appreciate your sharing of enquiries to ‘$-Puffco-in-smoke-Corporation’. Thank you.
When I first got it, the lowest green temp gave me a great puff! Now I can’t even get anything of of the hottest mode, white…I knew I shouldn’t of relied on electricity to get me high, wtf! I cleaned it regularly too!
I have tips for you and would love to assess what why you’re not getting the proper rips. Let’s discuss further by e-mailing directly or hitting me up on our social media pages. I look forward to hearing back from your soon.
I bought mine but in July. It worked great for about a month, I loved it! Then all of the sudden I couldn’t even get a hit out of it… when it does that-the out side of the chamber gets really hot- but no hit. If you hit sesh mode on the hottest temp 3x in a row, you get the tiniest hit, and you’re just frying your battery. Then once in a blue moon, it’ll work right again, it’s the best when it works, but for 100$ this a joke! I’m so sick of going to “relax” and not be able to because my electronic pipe doesn’t work…. frustrating! I was so happy and proud of this pipe too…letdown.
Make sure you e-mail me directly to get that pen back to life! We for sure want your relax time to be the best time.
Just got a shiny new Puffco Plus… too bad I haven’t been able to try it as the battery is toast out of the box! To be specific, it charges for a few seconds then indicates it’s fully charged, which is not the case.
Opened up a case with support but have not heard back. Not a great first impression! Hopefully they will get me a replacement soon or else I will have to occupy my time writing negative reviews of their products LOL
Same thing here. Though I did get a new battery. I started thinking it was me, but how difficult is “push five times.”
Not happy.
Same – defective out of the box. No excuse for this happening as often as I am reading about.
That sounds terrible! I’d love to help you with whatever this issue is that you are experienced out of the box. Please reach my e-mail directly or join the community on our social network support pages! Looking forward to getting you going again.
Hey, e-mail me please to make sure we covered all your needs with our products!
Hit me up straight up and I’d love to solve any issues you are running into with our device.
Don’t waste your money on this pen. They haven’t had any replacement chambers since May. It’s been sitting in a drawer for almost two months because I can’t get a new chamber. Every time you go on their website, the release date for parts is pushed back two more weeks and I’ve been looking regularly since June. Complete and utter waste of money if you can’t use it.
Hey! We have chambers on sale at Puffco.com and I would love to help you with making up for the hassle you went through while waiting. You can reach me on Instagram @puffcosupport by DM, email, or Facebook chat. DMing me soon will make sure you receive help directly from myself. Let me know if you need any troubleshooting tips or a replacement part through your warranty. I’m always happy to assist!!
Hey, when is this review going to drop!? I’ve been so ready to see what you think and whether or not you had to get the new atomizers. Love the stuff man!
they are sending out new chambers that rock! the first batch was faulty, email them and they will get you a replacement
Even the replacement chambers are junk…very disappointed.
How does the coil-less engineering work? I thought it would be necessary to heat the wax the best? Does it just head from the ceramic lining itself, does that make the clogging occur less often and heat the wax consistently and effectively?
Thanks!
Alex
I have one and it is a huge disappointment. It gets very hot to the touch in sesh mode and burns through more material than any other pen I ever saw. It also gives the weakest hits of any I have tried. Puffco went in the wrong direction here. Its a cool idea but it just sucks
I agree just bought it yesterday and having the same issues. Kinda bummed these things are exspensive Shit. I’d rather hit the G pen
Same here… Pluffco Plus is garbage… defective stuff. It heats up like a hand warmer but then it goes even hotter and you can’t touch it… little vape – unusable. I sent them an email and pray I can get my $ back… Now I’m convinced the Chinese crap, even clones can’t be that bad! I rather get crap for cheap at least. Sucks cause I was so stoked to get it… and the 1st hit was crazy nice – big cloud.. then it went downhill the next 10 hits… now it barely vapes, chunk of live rosin on bottom moves a bit and farts off some steam. meanwhile pen is hot as hell – then batt dies lol. I rather use tinfoil ffs.
Sonright
So in your opinion, the puffco pro is better than the plus?
Should I skip this model and keep my pro? I’ve had my pro for just under a year and I still love it aside from minor clogging and expensive parts.
what would you recommend if you were to upgrade your vape from the Pro right now, excluding the Plus once they restock and it goes back on sale late mid June?
wait a month or so until all the defective until are replaced. most people who have been sent replacement plus’s say that the new atomizers and batteries are top of the line
man, unfortunate to hear. Could you provide picture/video evidence? Or maybe just user error–improper use?
Totally agree. Mine is clogged the first 10 sec. I hit it after cooldown time. And the lower settings produce very low amounts of vapor. The high sesh setting works but burns product quickly and has burned the atomizer in a few days. Definitely a downgrade from the pro. Not based on the new ideas, but the execution of new ideas. Raise airholes and raise lower heat settings. Until that happens, stick with the pro atomizer, or get a dabber aura which draws WAY better, and only clogs in the flattened mouthpiece(not actual airholes).
For the money, Atmos Forge sub ohm attachments. $30 for the tank, $6 for replacement coils. Hits like a beast, but lacks “true flavor” and doesn’t last long. But in my experience, none of them last long and you can’t beat $6/coil. Plus it can be put on any box battery, much better than pen batteries. But if you like really small, but “clean” hits, do not get the Atmos.
I love my pro and was so excited for the plus. What an utter disappointment! Takes a few cycles to get going, weak hits and the battery dies very quickly. I’ve contacted customer support and they know but can’t really do anything. Stick with that pro!
Hey i know you havent posted the review yet. but i wanted to know if the puffco plus atomizer will fit on a galaxy battery and will the galaxy mouthpiece attachment work as well?
Thanks for the review. I can’t wait to see your review for plus.